Customer Success Team Lead
2 days ago
Shipfusion is a leading provider of ecommerce solutions, and we're seeking a highly motivated Customer Success Team Lead to join our team. As a key member of our Customer Success team, you will be responsible for managing the success of our clients and supporting the team as it continues to grow and expand.
Key Responsibilities:- Provide Shipfusion onboarding and continued education/training throughout the client lifecycle
- Assist with initial Shopify integrations within the onboarding process
- Work directly with our Support and Warehouse teams to ensure deliverables are being achieved
- Work alongside the sales team to provide product demonstrations to prospective clients
- Help strategize with customers on how to optimize the Shipfusion portal
- Handle incoming chat, support tickets, and email interaction with Shipfusion's clients
- Manage customer projects through our proprietary customer portal
- Ensure the integrity and continued operation of the food safety system (SQF Program) in the event of organizational or personnel changes within the company or associated facilities
- Support the Customer Success Account Managers and wider Customer Success team on escalated issues
- 4+ years of account management or project management experience
- Excellent technology skills, including advanced usage of Microsoft Excel
- Ability to handle large logistical projects
- Strong communication and client management skills
- Strong knowledge of technology and facility in adopting and teaching new technical workflows
- Desire to work in a fast-paced, tech-oriented, startup culture
- Experience leading or managing a team
- Attractive salary and lucrative compensation plan
- Comprehensive health and dental coverage
- Generous vacation time
- Cutting-edge tech setup
- Vibrant company social events
- Exclusive employee discounts
- Employee assistance program (EAP)
- Calm app subscription
- Positive company culture
- High employee retention rates
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Customer Success Team Lead
1 day ago
Carol Stream, Illinois, United States Shipfusion Full timeJob OverviewShipfusion is seeking a highly motivated Customer Success Team Lead to join our team. As a key member of our Customer Success team, you will be responsible for managing the success of our clients and supporting the team as it continues to expand.In this role, you will provide Shipfusion onboarding and continued education/training throughout the...
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Retail Customer Service Team Lead
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Senior Customer Success Manager
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Carol Stream, Illinois, United States Shipfusion Full time{"title": "Senior Customer Success Manager", "description": "Unlock Your Potential in a Fast-Paced Startup CultureAt Shipfusion, we're on a mission to revolutionize the eCommerce industry with innovative solutions and exceptional customer service. As a Senior Customer Success Manager, you'll play a vital role in driving our clients' success and growth.Key...
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Retail Customer Service Team Lead
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Senior Customer Success Manager
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Carol Stream, Illinois, United States Shipfusion Full time{"title": "Senior Customer Success Manager", "description": "At Shipfusion, we're on a mission to empower brands to build successful e-commerce operations. As a Senior Customer Success Manager, you'll play a key role in managing the success of our clients. Your expertise will help us deliver exceptional customer experiences, drive business growth, and foster...
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Senior Customer Success Manager
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Carol Stream, Illinois, United States Shipfusion Full timeSenior Customer Success ManagerAt Shipfusion, we're committed to empowering our clients to achieve their eCommerce goals. As a Senior Customer Success Manager, you'll play a critical role in ensuring our clients' success by providing exceptional support and guidance throughout their journey with us.Key Responsibilities:Provide comprehensive onboarding and...
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Senior Customer Success Manager
4 weeks ago
Carol Stream, Illinois, United States Shipfusion Full timeSenior Customer Success ManagerAt Shipfusion, we're committed to empowering our clients to achieve their eCommerce goals. As a Senior Customer Success Manager, you'll play a critical role in ensuring our clients receive the best possible support and guidance throughout their journey with us.Key Responsibilities:Provide comprehensive onboarding and training...
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Customer Success Training Specialist
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Maintenance Team Lead
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Production Team Lead
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Carol Stream, Illinois, United States Pregis Full timeJob SummaryWe are seeking a highly skilled and experienced Production Team Lead to join our team at Pregis LLC. As a key member of our production team, you will be responsible for leading the day-to-day activities on the production floor to ensure a safe and efficient work environment.Key ResponsibilitiesLead the production team to achieve daily targets and...
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Production Team Lead
4 weeks ago
Carol Stream, Illinois, United States Pregis Full timeJob SummaryWe are seeking a highly skilled and experienced Production Team Lead to join our team at Pregis LLC. As a key member of our production team, you will be responsible for leading the day-to-day activities on the production floor, ensuring a safe and clean working environment, and driving productivity and quality targets.Key ResponsibilitiesLead the...
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Production Team Lead
4 weeks ago
Carol Stream, Illinois, United States Pregis Full timeJob SummaryWe are seeking a highly skilled and experienced Production Team Lead to join our team at Pregis LLC. As a key member of our production team, you will be responsible for leading the day-to-day activities on the production floor, ensuring a safe and clean working environment, and driving productivity and quality targets.Key ResponsibilitiesLead the...
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3 days ago
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