Customer Success Team Lead

2 days ago


Carol Stream, Illinois, United States Shipfusion Full time
Customer Success Team Lead

Shipfusion is a leading provider of ecommerce solutions, and we're seeking a highly motivated Customer Success Team Lead to join our team. As a key member of our Customer Success team, you will be responsible for managing the success of our clients and supporting the team as it continues to grow and expand.

Key Responsibilities:
  • Provide Shipfusion onboarding and continued education/training throughout the client lifecycle
  • Assist with initial Shopify integrations within the onboarding process
  • Work directly with our Support and Warehouse teams to ensure deliverables are being achieved
  • Work alongside the sales team to provide product demonstrations to prospective clients
  • Help strategize with customers on how to optimize the Shipfusion portal
  • Handle incoming chat, support tickets, and email interaction with Shipfusion's clients
  • Manage customer projects through our proprietary customer portal
  • Ensure the integrity and continued operation of the food safety system (SQF Program) in the event of organizational or personnel changes within the company or associated facilities
  • Support the Customer Success Account Managers and wider Customer Success team on escalated issues
Requirements:
  • 4+ years of account management or project management experience
  • Excellent technology skills, including advanced usage of Microsoft Excel
  • Ability to handle large logistical projects
  • Strong communication and client management skills
  • Strong knowledge of technology and facility in adopting and teaching new technical workflows
  • Desire to work in a fast-paced, tech-oriented, startup culture
  • Experience leading or managing a team
What We Offer:
  • Attractive salary and lucrative compensation plan
  • Comprehensive health and dental coverage
  • Generous vacation time
  • Cutting-edge tech setup
  • Vibrant company social events
  • Exclusive employee discounts
  • Employee assistance program (EAP)
  • Calm app subscription
  • Positive company culture
  • High employee retention rates


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