Retail Customer Service Team Lead

1 day ago


Carol Stream, Illinois, United States PetSmart, Inc. Full time
Customer Service Supervisor Job Description

As a Customer Service Supervisor at PetSmart, Inc, you will be responsible for delivering exceptional customer experiences through various channels, including phone, in-person, and online interactions. Your primary goal will be to ensure customer satisfaction and resolve concerns in a timely and professional manner.

Key Responsibilities:

  • Manage customer interactions and resolve issues in a fair and efficient manner
  • Maintain store standards and promote a culture of empowerment among team members
  • Lead by example and foster a culture of belonging and inclusivity
  • Ensure compliance with company policies and procedures
  • Develop and implement strategies to improve customer satisfaction and loyalty

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and conflict resolution skills
  • Ability to lead and motivate a team
  • Knowledge of customer service principles and practices

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • The chance to make a positive impact on the lives of customers and their pets


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