Retail Customer Service Team Lead
1 day ago
As a Customer Service Supervisor at PetSmart, Inc, you will be responsible for delivering exceptional customer experiences through various channels, including phone, in-person, and online interactions. Your primary goal will be to ensure customer satisfaction and resolve concerns in a timely and professional manner.
Key Responsibilities:
- Manage customer interactions and resolve issues in a fair and efficient manner
- Maintain store standards and promote a culture of empowerment among team members
- Lead by example and foster a culture of belonging and inclusivity
- Ensure compliance with company policies and procedures
- Develop and implement strategies to improve customer satisfaction and loyalty
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and conflict resolution skills
- Ability to lead and motivate a team
- Knowledge of customer service principles and practices
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- The chance to make a positive impact on the lives of customers and their pets
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