Customer Success Team Lead

4 weeks ago


Carol Stream, Illinois, United States Shipfusion Full time
Job Overview

Shipfusion is seeking a highly motivated Customer Success Team Lead to join our team. As a key member of our Customer Success team, you will be responsible for managing the success of our clients and supporting the team as it continues to expand.

In this role, you will provide Shipfusion onboarding and continued education/training throughout the client lifecycle, assist with initial Shopify integrations, and work directly with our Support and Warehouse teams to ensure deliverables are being achieved.

You will also work alongside the sales team to provide product demonstrations to prospective clients, help strategize with customers on how to optimize the Shipfusion portal, and handle incoming chat, support tickets, and email interaction with Shipfusion's clients.

Additionally, you will manage customer projects through our proprietary customer portal and ensure the integrity and continued operation of the food safety system (SQF Program) in the event of organizational or personnel changes within the company or associated facilities.

What You'll Bring to the Team:

  • 4+ years of account management or project management experience
  • Excellent technology skills, including advanced usage of Microsoft Excel
  • Ability to handle large logistical projects
  • Strong communication and client management skills
  • Strong knowledge of technology and facility in adopting and teaching new technical workflows
  • Desire to work in a fast-paced, tech-oriented, startup culture
  • Experience leading or managing a team

Why Shipfusion?

  • Attractive salary and lucrative compensation plan
  • Comprehensive health and dental coverage
  • Generous vacation time and wellness days
  • Cutting-edge tech setup
  • Vibrant company social events
  • Exclusive employee discounts
  • Employee assistance program
  • Calm app subscription
  • Positive company culture
  • High employee retention rates


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