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Transdev Services Inc. is a leading provider of passenger transit services in North America, with a strong commitment to excellence and customer satisfaction. Our team at NICE Bus has achieved significant milestones, continuously striving to enhance the customer experience through innovative practices, a focus on safety, and a customer-first approach.
Job SummaryWe are seeking a skilled Reservationist to join our team at Transdev. As a Reservationist, you will be responsible for booking trips for ADA paratransit service, providing clients with timely, accurate, and courteous customer assistance and information. You will work closely with dispatchers to ensure on-time performance and efficiency of service.
Key Responsibilities- Receive and respond to inbound client calls in a timely and professional manner.
- Book reservations for paratransit service, ensuring accuracy and attention to detail.
- Provide prompt and courteous customer service to inquiries from the general public.
- Work closely with dispatchers to ensure on-time performance and efficiency of service.
- Verify and update passenger information, locations, addresses, and special comments using system software.
- Advise potential applicants of eligibility requirements and assist them as instructed.
- Maintain sensitivity and patience when interacting with a diverse group of individuals.
- Perform other job-related duties as assigned by management.
- High School diploma or GED required.
- Typing speed of at least 35 wpm required; excellent speed and accuracy preferred.
- Ability to pass a drug test and a criminal background check.
- Basic knowledge of Nassau County required.
- Ability to work a flexible schedule, including non-standard workweeks, overtime, and weekend work.
- $19.50/hour.
- Attractive benefits package, including 401(k) with company contribution, medical, dental, and vision.
- Paid time off and vacation.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. We are committed to providing a safe and inclusive work environment for all employees.
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