Customer Service Representative

2 weeks ago


Kansas City, Missouri, United States Prestige Transportation Full time
About the Role

Prestige Transportation is seeking a highly skilled and detail-oriented Customer Service Representative to join our team as a Reservationist. As a key member of our client care team, you will be responsible for providing exceptional service to our clients, handling incoming calls, and assisting with quoting and booking transportation services.

Key Responsibilities
  • Handle incoming calls from clients to assist with quoting and booking transportation services
  • Monitor and respond to online transportation bookings and quotes
  • Enter all reservations and quotes correctly and promptly
  • Use discretion and protect client confidentiality
Requirements
  • 2-5 years experience in a professional service-related role
  • Professional phone experience with good listening skills
  • Reservation systems experience
  • Excellent verbal and written skills
  • Time management skills both professionally and personally
  • Positive attitude
  • Attention to detail
  • Multitasking and problem-solving abilities
  • Team player
  • Ability to pass drug, alcohol, and background checks
Benefits
  • Health, Dental, Vision & Life Insurance
  • 401(k) Match Up to 4% Immediately Vested
  • Paid PTO/Vacation
  • Competitive Compensation
Available Shifts
  • Afternoon/Evening (12 pm – 8 pm)
  • Besides working a regular weekday schedule, reservation team members also work alternating weekends


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