Guest Services Team Member

3 months ago

Kansas City, United States Kansas City Zoo & Aquarium Full time
GUEST SERVICES TEAM MEMBER (SEASONAL)

DEPARTMENT

Guest Services

CLASSIFICATION

Seasonal Non-Exempt (Hourly)

REPORTS TO

Guest Services Managers, Assistant Managers, Supervisors

DIRECT REPORTS

N/A

Applicants will be considered for vacancies in all Guest Service areas and may receive an offer for a position in Admissions, Group Events, Retail, or Rides. Once hired, team members may also have the opportunity to train in more than one position based on area needs and supervisor discretion.

Position

Pay Rate

Minimum Age

Positions Available

Driver's License Required?

Admissions Team Member

$14.25/Hour

15+

Low

No

16+

Low

Group Event Team Member

$14.25/Hour

18+

Low

Yes

Retail Team Member

$14.25/Hour

15+

None

No

16+

Low

Ride Station Host

$14.25/Hour

15+

None

No

Ride Operator II

$14.25/Hour

16+

Low

No

Ride Operator I

$15.25/Hour

18+

High

Yes

What you'll do:

Guest Services team members work to ensure a memorable experience for all Zoo & Aquarium visitors by providing superior customer service and making all guests feel welcome. Team members respond to guest inquiries, promote Zoo & Aquarium events, and assist other departments to help provide a seamless guest experience. Lastly, team members also assist with maintaining the general cleanliness of the Zoo & Aquarium, helping to provide a safe and welcoming environment.

Guest Service Team Members work in four main areas:

Admissions

Admissions team members are responsible for initiating and completing admissions and membership sales transactions for Zoo & Aquarium visitors, greeting guests, and answering all inquiries regarding Zoo & Aquarium information. Duties include, but are not limited to:
  • Efficiently scanning and processing tickets and membership cards for entry, while enforcing Zoo & Aquarium policies in a friendly manner.
  • Presenting appropriate ticket/membership options to guests and efficiently processing the sale of tickets/memberships through the POS system.
  • Assisting with the facilitation of visiting groups to ensure quick and efficient access through the Zoo entrance.
  • Adhering to the organization's cash handling and credit card procedures.
Group Events

Group Events team members are responsible for assisting with the planning and execution of group events, ensuring the experience meets Zoo & Aquarium event standards. Duties include, but are not limited to:
  • Creating group event signage.
  • Welcoming group event participants at scheduled events.
  • Printing tickets, updating event orders, and communicating with Zoo & Aquarium staff about group event needs.
  • Assisting Reservationist and Sales Manager with booking, planning, and executing scheduled events.
Retail

Retail team members are responsible for initiating and completing merchandise/rental transactions with Zoo & Aquarium visitors, maintaining store cleanliness, stocking supplies, ensuring safe work conditions, and answering all inquiries for Zoo & Aquarium information. Duties include, but are not limited to:
  • Initiating and completing all merchandise/rental transactions in retail locations while suggestively selling and being knowledgeable about products.
  • Assisting managers with receiving and tagging of merchandise.
  • Stocking supplies and maintaining cleanliness of retail locations.
  • Adhering to the organization's cash handling and credit card procedures
Rides

Rides team members are responsible for the daily operation of rides, including the African Sky Safari, Endangered Species Carousel, African Tram, Kenyan Cruise, and Kansas City Zoo Railroad. They are also required to follow proper safety and operational procedures. Duties include, but are not limited to:
  • Ensuring the proper use of safety practices and procedures while operating the attraction
  • Following opening/closing procedures, reporting unsafe conditions immediately, and accurately completing daily paperwork
  • Loading and unloading of ride, checking ride restraints, providing safety instructions, operating control panels, dispatching vehicles and ensuring the safe operation of the attractions
  • Maintaining concentration, alertness, and attentiveness for extended periods of time.


*This position may at times be requested to perform other duties or special projects as assigned, which are in the best interest of the Kansas City Zoo & Aquarium. Additionally, specific duties may vary slightly between each team.

*All employees must be able to perform the essential functions of this position satisfactorily and, upon request, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

MINIMUM QUALIFICATIONS:
  1. Education & Formal Training:
    1. Must be 15 years of age or older.
  2. Experience:
    1. Experience in a customer service role welcomed.
    2. Ability to interact with all types of people professionally and effectively.
  3. Other Minimum Requirements:
    1. This is an active and dynamic role that will require employees to be in a stationary position for extended periods of time, move around to complete job duties, and move up to 50 pounds with or without assistance. Assistance depending upon task or role.
    2. This role will require employees to work a flexible schedule, including weekends, holidays, and evening hours, in all weather extremes
    3. Valid driver's license required for some positions.
    4. Must pass background and drug screening.

  • Guest Service Team Member

    2 months ago

    Kansas City, United States Wingstop Full time

    Wingstop - 4203 E 50th Terrace - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    4 weeks ago

    Kansas City, United States Wingstop Full time

    Wingstop - 9315 E. State Route 350 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    2 months ago

    Kansas City, United States Wingstop Full time

    Wingstop - 151 S. 18th St Ste H - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    4 weeks ago

    Kansas City, Missouri, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, providing authentic, positive, and genuine experiences for our guests. Your responsibilities will include:Greeting guests and answering phone calls in a friendly and welcoming mannerProviding exceptional service by taking and...

  • Jack in the Box Team Member

    7 days ago

    Kansas City, Missouri, United States Our Team Full time

    Key ResponsibilitiesAs a Jack in the Box Team Member, you will be responsible for delivering exceptional guest experiences by providing excellent service, great tasting/quality food, and a clean restaurant environment.Guest ExpectationsWell-TrainedAlways says YES to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says...

  • Guest Service Team Member

    2 months ago

    Texas City, United States Wingstop Full time

    Wingstop - 3401 Palmer Hwy - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Service Team Member

    2 months ago

    Culver City, United States Wingstop Full time

    Wingstop - 5660 Selmaraine Drive - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    2 months ago

    Neptune City, United States Wingstop Full time

    Wingstop - 116 3rd Avenue - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Service Team Member

    2 months ago

    Panorama City, United States Wingstop Full time

    Wingstop - 14508 Nordhoff St - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    2 months ago

    Peachtree City, United States Wingstop Full time

    Wingstop - 2866 Ga-54 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting them,...

  • Guest Service Team Member

    2 months ago

    National City, United States Wingstop Full time

    Wingstop - 932 Highland Ave - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Service Team Member

    2 months ago

    Union City, United States Wingstop Full time

    Wingstop - 1648 Decoto Rd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Service Team Member

    2 months ago

    Orange City, United States Wingstop Full time

    Wingstop - 2499 Enterprise Road - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    4 weeks ago

    Missouri City, United States Wingstop Full time

    Wingstop - 2240 Texas Pkwy Ste 100 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    1 month ago

    Daly City, United States Wingstop Full time

    Wingstop - 227 Lake Merced Blvd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    1 month ago

    League City, United States Wingstop Full time

    Wingstop - 190 Gulf Freeway S - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    2 months ago

    Commerce City, United States Wingstop Full time

    Wingstop - 10430 Chambers Road Suite 1200 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with...

  • Guest Service Team Member

    2 months ago

    Union City, United States Wingstop Full time

    Wingstop - 2010 John F. Kennedy Blvd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Guest Service Team Member

    4 weeks ago

    Commerce City, United States Wingstop Full time

    Wingstop - 4952 E. 62nd Ave - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Guest Service Team Member

    2 months ago

    Daly City, United States Wingstop Full time

    Wingstop - 5045 Juniper Serra Blvd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...