Senior Operations Manager

2 weeks ago


Greensboro NC USA, United States Everise Full time

Everise: Elevating Customer Experiences

We're a global experience company that believes in being people-first, celebrating diversity, and incubating innovation. Our mission is to elevate customer experiences for people around the world.

Senior Manager - Operations

The Senior Manager - Operations is a key role in our organization, responsible for the daily oversight and management of a team of supervisors. The Manager's role is that of coach, while holding their team accountable to ensure that agents meet or exceed the standards set forth by Everise and the client.

Key Responsibilities:


• Monitor, track, and evaluate supervisor performance based on pre-determined Key Performance Indicators (KPIs) and provide personal ongoing support and feedback to supervisors to ensure all client deliverables are met and Everise standards are adhered to


• Be a regular presence on the production floor and actively interact with supervisors and associates to ensure that they are engaged in productive work and systems are functioning properly


• Ensure that underperforming associates and supervisors meet client expectations through the creation and implementation of written action plans


• Resolve customer escalations


• Responsible for upward and downward communication both internally and as required to the client


• Interact as needed with other functional areas, including HR, recruitment, marketing, and Information Technology


• Participate in associate and supervisor selection and interviewing process


• Interact with clients demonstrating engaged leadership and detail orientation

Requirements:


• A minimum of five years operations leadership experience, preferably in a call center environment


• High school diploma or GED required; college degree preferred


• Proficiency in working in a Windows-based computer environment


• Proficiency in Microsoft Office applications, especially MS Word and Excel


• Excellent oral and written communication skills


• Strong organizational and interpersonal skills


• Schedule flexibility


• Analytical and problem-solving skills


• Strong ability to multitask


• Ability to function in a fast-paced environment


• Dependability regarding completion of assignments and attendance

Compensation & Benefits:

Everise provides a competitive compensation package, including medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs.



  • Greensboro, NC , USA, United States wm Full time

    Job SummaryWe are seeking a highly skilled Senior Fleet Manager to oversee the full fleet of primary and secondary equipment within the assigned area, in alignment with corporate objectives. This role will be responsible for managing our Winston-Salem and Stoneville locations with approximately seventy assets and thirteen direct reports.Key...

  • Operations Manager

    2 days ago


    Greensboro, NC, USA, United States TAT Piedmont Full time

    Job Summary:The Operations Manager at TAT Piedmont will be responsible for implementing Visual Standard Work in all areas, recruiting, selecting, training, assigning, scheduling, coaching, and counseling employees. The ideal candidate will have a Bachelor's degree in business administration, engineering, manufacturing operations, or a related field, and...


  • Greensboro, NC, USA, United States Artmac Soft LLC Full time

    Job Title: Senior Industrialization Project ManagerAt Artmac Soft LLC, we are seeking a highly skilled Senior Industrialization Project Manager to join our team. As a key member of our organization, you will be responsible for leading large-scale industrialization projects from start to finish.Key Responsibilities:Manage complex industrialization projects...


  • Greensboro, NC, USA, United States Compass Group Careers Full time

    Job Title: Senior Director of Food Service OperationsAbout the Role:The Senior Director of Food Service Operations is responsible for overseeing the day-to-day operations of the food service department. This includes managing a team of employees, client relationships, profitability, and talent development.Key Responsibilities:Operate the department within...

  • Wellness Nurse

    1 month ago


    Greensboro, NC , USA, United States Sunrise Senior Living Full time

    OverviewAt Sunrise Senior Living, we're passionate about providing exceptional care and services to our residents. As a Wellness Nurse, you'll play a vital role in ensuring the overall well-being of our residents, making a meaningful difference in their lives.ResponsibilitiesCollaborate with our care team to develop and implement personalized care plans that...

  • Wellness Nurse

    1 month ago


    Greensboro, NC , USA, United States Sunrise Senior Living Full time

    OverviewAt Sunrise Senior Living, we're passionate about providing exceptional care and services to our residents. As a Wellness Nurse, you'll play a vital role in ensuring the overall well-being of our residents, making a meaningful difference in their lives.ResponsibilitiesCollaborate with our care team to develop and implement personalized care plans that...


  • Greensboro, United States Everise Full time

    Senior Operations Manager Job DescriptionEverise is a global experience company that believes in being people-first, celebrating diversity, and incubating innovation. We're seeking a Senior Operations Manager to join our team and contribute to our mission of elevating customer experiences.Key Responsibilities:Monitor and evaluate supervisor performance based...

  • Senior Tax Manager

    1 month ago


    Greensboro, NC , USA, United States Carr Riggs & Ingram Full time

    Tax Senior Manager Job DescriptionCarr Riggs & Ingram is seeking a highly skilled Tax Senior Manager to join our team. As a Tax Senior Manager, you will be responsible for providing technical expertise and leadership to our clients.Key Responsibilities:Provide technical review and guidance on tax returns and documents for our clientsResearch and resolve...

  • Senior Tax Manager

    1 month ago


    Greensboro, NC , USA, United States Carr Riggs & Ingram Full time

    Tax Senior Manager Job DescriptionCarr Riggs & Ingram is seeking a highly skilled Tax Senior Manager to join our team. As a Tax Senior Manager, you will be responsible for providing technical expertise and leadership to our clients.Key Responsibilities:Provide final technical review on tax returns and documents for our clientsResearch and resolve tax issues,...

  • Tax Senior Manager

    2 days ago


    Greensboro, NC , USA, United States Carr Riggs & Ingram Full time

    Tax Senior Manager Job DescriptionCarr Riggs & Ingram is seeking a highly skilled Tax Senior Manager to join our team. As a Tax Senior Manager, you will be responsible for providing technical expertise and leadership to our clients and team members.Key Responsibilities:Provide final technical review on tax returns and documents for our client baseResearch...

  • Tax Senior Manager

    2 days ago


    Greensboro, NC , USA, United States Carr Riggs & Ingram Full time

    Job Title: Tax Senior ManagerCarr Riggs & Ingram is seeking a highly skilled Tax Senior Manager to join our team. As a Tax Senior Manager, you will be responsible for providing technical guidance and support to clients on tax-related matters.Key Responsibilities:Provide technical review of tax returns and documents for clientsResearch and resolve tax issues...


  • Greensboro, NC , USA, United States Volvo Group Full time

    Job Title: Senior Industrial Project ManagerWe are seeking a highly skilled Senior Industrial Project Manager to join our team at Volvo Group. As a key member of our organization, you will be responsible for leading complex industrial projects and investigations, ensuring alignment with our global product strategy, and collaborating with cross-functional...

  • Tax Senior Manager

    4 weeks ago


    Greensboro, NC , USA, United States Carr Riggs & Ingram Full time

    Tax Senior Manager Job DescriptionCarr Riggs & Ingram is seeking a highly skilled Tax Senior Manager to join our team. As a Tax Senior Manager, you will be responsible for providing technical expertise and leadership to our clients, ensuring their tax needs are met with precision and accuracy.Key Responsibilities:Provide final technical review on tax returns...

  • Director of Nursing

    2 weeks ago


    Greensboro, NC, USA, United States Sunrise Senior Living Full time

    Job Title: Director of NursingAt Sunrise Senior Living, we are seeking a highly skilled and compassionate Director of Nursing to join our team. As a key member of our leadership team, you will be responsible for leading and managing the nursing clinical team to provide high-quality care to our residents.Responsibilities:Lead and manage the nursing clinical...


  • Greensboro, United States Everise Full time

    Company OverviewAt Everise, we're on a mission to elevate customer experiences for people around the world. As a global experience company, we believe in being people-first, celebrating diversity, and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry, with a 4.6/5 rating on Glassdoor and a...


  • Greensboro, NC , USA, United States Industrial Air Inc Full time

    Job Title: Senior Construction ManagerAt Industrial Air Inc, we are seeking a highly skilled and experienced Senior Construction Manager to oversee the day-to-day activities of our construction projects. As a key member of our team, you will be responsible for ensuring timely and profitable completion of projects, while maintaining the highest level of...


  • Greensboro, NC , USA, United States Brookdale Senior Living Full time

    Job SummaryWe are seeking a highly skilled and experienced Clinical Services Director to join our team at Brookdale Senior Living. As a key member of our leadership team, you will be responsible for overseeing the day-to-day healthcare operations of our communities, ensuring that residents receive high-quality care and services.Key ResponsibilitiesManage the...


  • Greensboro, NC , USA, United States Industrial Air Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Foreman to join our team at Industrial Air Inc. As a Senior Foreman, you will be responsible for overseeing day-to-day onsite construction activities, ensuring timely and profitable completion of projects.Key ResponsibilitiesAssist in the preparation and assembly of project schedules, job site...

  • Senior Tax Manager

    2 days ago


    Greensboro, NC , USA, United States Aprio Full time

    Senior Tax Manager Opportunity at AprioAprio, a nationally ranked CPA and advisory firm, is seeking a Senior Tax Manager to join our team in the Greensboro, NC region. As a key member of our tax practice, you will play a pivotal role in driving strategic growth and expanding our client base in the local market.Key Responsibilities:Lead and manage the tax...


  • Greensboro, United States RXO Full time

    About RXORXO is a leading provider of transportation solutions, revolutionizing the industry with cutting-edge technology and a massive network. We create more efficient ways for shippers and carriers to transport goods across North America.Job SummaryWe are seeking a Senior Manager, Area Operations to lead our operations and continuous improvement at our...