Current jobs related to Senior Operations Manager - Greensboro - Everise

  • Senior Operations Manager

    4 weeks ago

    Greensboro, United States Cherokee Nation Businesses Full time

    Job Summary: We are seeking a highly skilled and experienced Deputy Site Director to oversee the day-to-day operations of our assigned site/project. The ideal candidate will have a strong background in operations management, with experience in leading cross-functional teams and driving business results.Key Responsibilities:Oversee operations across assigned...

  • Senior Operations Manager

    3 weeks ago

    Greensboro, United States Radwell International Full time

    Job OverviewAt Radwell International, we are seeking a highly skilled Senior Operations Manager to lead our Electronics Repair team. This is a fantastic opportunity for a motivated professional to take charge of our operations and drive excellence in repair services.**Job Summary:**The Senior Operations Manager will be responsible for managing the day-to-day...

  • Senior Operations Management Trainee

    3 weeks ago

    Greensboro, North Carolina, United States Takeda Full time

    About BioLife Plasma ServicesEvery day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly...

  • Senior Community Director

    3 weeks ago

    Greensboro, North Carolina, United States Harmony Senior Services Full time

    Job SummaryThe Harmony Senior Services team is seeking a highly skilled and compassionate Senior Community Director to lead our Harmony Square neighborhood. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the neighborhood, ensuring the highest level of care and satisfaction for our residents and their...

  • Senior Fleet Operations Manager

    4 weeks ago

    Greensboro, North Carolina, United States WM Full time

    Job SummaryWM is seeking a highly skilled Senior Fleet Manager to oversee the full fleet of primary and secondary equipment within the assigned area, aligning with corporate objectives. This role will manage our Winston-Salem and Stoneville locations with approximately seventy assets and thirteen direct reports.Key ResponsibilitiesDrive market base...

  • Senior Care Assistant

    4 weeks ago

    Greensboro, North Carolina, United States Navion Senior Solutions Full time

    Job OpportunityRichland Square, a Navion Senior Solutions community, is seeking a Resident Care Team Member to provide high-quality care and support to our residents in a cutting-edge Memory Care Community.This is a Part-Time opportunity to support our residents on 1st, 2nd, or 3rd shift, with weekends only.ResponsibilitiesAssist residents with daily living...

  • Senior Project Manager

    4 weeks ago

    Greensboro, North Carolina, United States Crete United Full time

    Job Title: Senior Project ManagerWe are seeking a highly skilled Senior Project Manager to join our team at Crete United. As a Senior Project Manager, you will be responsible for planning, executing, and delivering engineering projects on time, within budget, and according to specifications.Key Responsibilities:Manage and oversee mechanical projects of...

  • MPG Operations Manager

    4 weeks ago

    Greensboro, North Carolina, United States TAT Technologies Ltd Full time

    Job Title: MPG Operations ManagerAt TAT Technologies Ltd, we are seeking a highly skilled MPG Operations Manager to lead our Machining, Plating and Grinding (MPG) Business. This is a rare opportunity to leave your mark on the company's growth and development.Job SummaryThe MPG Operations Manager will be responsible for developing and executing the overall...

  • Senior Operations Manager

    4 weeks ago

    Greensboro, North Carolina, United States Regal Entertainment Group Full time

    Regal Entertainment Group Team LeadAs a Team Lead at Regal Entertainment Group, you will assume key responsibilities, including duty management and representing the company. You will uphold and administer all company policies, perform various staff positions, and ensure guest satisfaction. Additionally, you will control costs and market feature films.Key...

  • Medication Technician

    3 weeks ago

    Greensboro, North Carolina, United States TerraBella Senior Living Full time

    Job SummaryTerraBella Senior Living is seeking a dedicated Care and Medication Support Professional to join our team at Terrabella Greensboro. As a key member of our care team, you will provide hands-on care and support to our residents, ensuring their physical and emotional well-being.ResponsibilitiesProvide individualized care and support to residents,...

  • Operations Manager

    3 weeks ago

    greensboro, United States TAT Piedmont Full time

    The Operations Manager, APU will:Implement Visual Standard Work in all areas;Recruit, select, train, assign, schedule, coach, and counsel employees;Communicate job expectations; planning, monitoring, appraising and reviewing job contributions;Plan and review compensation actions; enforcing policies and procedures;Address supply chain challenges by managing...

  • Operations Manager

    4 weeks ago

    greensboro, United States TAT Piedmont Full time

    The Operations Manager, APU will:Implement Visual Standard Work in all areas;Recruit, select, train, assign, schedule, coach, and counsel employees;Communicate job expectations; planning, monitoring, appraising and reviewing job contributions;Plan and review compensation actions; enforcing policies and procedures;Address supply chain challenges by managing...

  • Operations Manager

    1 month ago

    Greensboro, United States TAT Piedmont Full time

    The Operations Manager, APU will:Implement Visual Standard Work in all areas;Recruit, select, train, assign, schedule, coach, and counsel employees;Communicate job expectations; planning, monitoring, appraising and reviewing job contributions;Plan and review compensation actions; enforcing policies and procedures;Address supply chain challenges by managing...

  • Operations Manager

    1 month ago

    Greensboro, United States TAT Piedmont Full time

    The Operations Manager, APU will:Implement Visual Standard Work in all areas;Recruit, select, train, assign, schedule, coach, and counsel employees;Communicate job expectations; planning, monitoring, appraising and reviewing job contributions;Plan and review compensation actions; enforcing policies and procedures;Address supply chain challenges by managing...

  • Senior Director of Food Service Operations

    4 weeks ago

    Greensboro, North Carolina, United States Morrison Healthcare Full time

    Job Title: Senior Director of Food Service OperationsMorrison Healthcare is seeking a highly experienced Senior Director of Food Service Operations to oversee the day-to-day operations of our food service department. As a key member of our team, you will be responsible for managing a team of employees, client relationships, profitability, and talent...

  • Senior Water Construction Manager

    3 weeks ago

    Greensboro, North Carolina, United States CDM Smith Full time

    Job Title: Senior Water Construction ManagerCDM Smith is seeking a Senior Water Construction Manager to join our team. As a Senior Water Construction Manager, you will be responsible for overseeing the construction of water infrastructure projects, ensuring that they are completed on time, within budget, and to the highest quality standards.Key...

  • Senior Fleet Operations Manager

    4 weeks ago

    Greensboro, NC , USA, United States wm Full time

    Job SummaryWe are seeking a highly skilled Senior Fleet Manager to oversee the full fleet of primary and secondary equipment within the assigned area, in alignment with corporate objectives. This role will be responsible for managing our Winston-Salem and Stoneville locations with approximately seventy assets and thirteen direct reports.Key...

  • Senior Communications Manager

    3 weeks ago

    Greensboro, North Carolina, United States Syngenta Full time

    Job Description:As a world market leader in crop protection, Syngenta helps farmers counter threats and ensure safe, nutritious, and affordable food for all while minimizing land and agricultural inputs. Our team keeps plants safe from planting to harvesting. From seed to harvest, crops need protection from weeds, insects, and diseases as well as droughts...

  • Global Operations Development Manager

    3 weeks ago

    Greensboro, North Carolina, United States Center for Creative Leadership Full time

    Job Summary:The Center for Creative Leadership is seeking a highly skilled Global Operations Development Manager to join our team. As a key member of our Global Operations Leadership, you will be responsible for creating and executing strategic priorities for initial global operations onboarding, as well as emergent and annual capability development. This...

  • Continuous Improvement Senior Manager

    4 weeks ago

    Greensboro, North Carolina, United States TE Connectivity Full time

    Job OverviewThe Continuous Improvement Senior Manager will be responsible for implementing and deploying TEOA and Lean tools across sites, supporting and coaching local teams, and leading trans-functional workshops with site teams, all while adhering to TEOA standards and executing the TEOA strategic plan.Main ResponsibilitiesSupport the deployment of the...

Senior Operations Manager

2 months ago

Greensboro, United States Everise Full time
Company Overview

At Everise, we're on a mission to elevate customer experiences for people around the world. As a global experience company, we believe in being people-first, celebrating diversity, and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry, with a 4.6/5 rating on Glassdoor and a growing wall of Best Place to Work awards.

Position Purpose:

The Senior Manager - Operations is responsible for the daily oversight and management of a team of supervisors charged with achieving client deliverables through high-performance teams of customer care representatives. As a coach, the Manager holds their team accountable to ensure that agents meet or exceed the standards set forth by Everise and the client, while also interacting regularly with supervisors and associates to ensure productive work and proper systems functioning.


Key Responsibilities:
  • Monitor and evaluate supervisor performance based on pre-determined Key Performance Indicators (KPIs) and provide ongoing support and feedback to ensure client deliverables are met and Everise standards are adhered to.
  • Be a regular presence on the production floor and interact with supervisors and associates to ensure engagement and proper systems functioning.
  • Ensure underperforming associates and supervisors meet client expectations through written action plans.
  • Resolve customer escalations.
  • Communicate effectively with clients and other functional areas, including HR, recruitment, marketing, and Information Technology.
  • Participate in associate and supervisor selection and interviewing processes.
  • Interact with clients demonstrating engaged leadership and detail orientation.
Requirements:

  • A minimum of five years operations leadership experience, preferably in a call center environment.
  • High school diploma or GED required; college degree preferred.
  • Proficiency in working in a Windows-based computer environment.
  • Proficiency in Microsoft Office applications, especially MS Word and Excel.
  • Excellent oral and written communication skills.
  • Strong organizational and interpersonal skills.
  • Schedule flexibility.
  • Analytical and problem-solving skills.
  • Strong ability to multitask.
  • Ability to function in a fast-paced environment.
  • Dependability regarding completion of assignments and attendance.

If you have the skills to succeed and the motivation to make it happen, we look forward to hearing from you.