Complex Customer Advocacy Lead

4 days ago


New York, New York, United States Writer Full time
Solutions-Focused Partnership Development

As a Complex Customer Advocacy Lead, you will play a pivotal role in developing and maintaining strategic partnerships with our clients. This involves analyzing product usage data to provide deeper insights, collecting and sharing customer feedback to inform product development, and collaborating with internal teams to identify scalable and unscalable ways to educate and activate users.

We're seeking someone with extensive experience in relationship management, a background in Change Management, and knowledge of editorial processes or working with Content Marketing, Technical Writing, or UX teams. A deep understanding of the importance of cultural fit and intrinsic motivation is also essential for this role.

Our comprehensive benefits package includes medical, dental, and vision coverage, fertility support, flexible spending account options, and a competitive salary.

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