Support and Advocacy Professional

3 weeks ago


New York, New York, United States Monday Full time
About the Role

We are looking for a highly skilled Support and Advocacy Professional to join our team. As a Customer Experience Advocate, you will be responsible for providing exceptional support to our customers, collaborating with internal teams, and advocating for customer needs.

Key Responsibilities
  • Engage with customers through various channels to provide support.
  • Collaborate with technical teams to resolve customer issues.
  • Advocate for customer needs and shape the best possible product version.
  • Lead online webinars and one-on-one demos to educate customers.
  • Create internal and external documentation to enhance the knowledge base.
Requirements
  • Experience providing customer or technical support.
  • Understanding of help desk software and remote support tools.
  • Problem-solving skills and multitasking abilities.
  • Superb written and verbal communication skills.
  • A positive attitude, empathy, coachability, and collaboration.
What We Offer
  • A competitive salary and benefit package.
  • A unique company culture that values transparency and collaboration.
  • Monthly stipends for food, wellness, and commuter work.
  • A fully dedicated learning and development team.
  • An award-winning work environment.
  • Diversity, inclusion, and belonging initiatives.
  • A global work environment with employees worldwide.


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