Customer Service Professional

1 week ago


Charlotte, North Carolina, United States Wil Brooks StateFarm Full time

At Wil Brooks StateFarm, we are seeking a motivated and customer-focused Licensed Insurance Customer Service Representative to join our team. This role offers an exciting opportunity for individuals who are passionate about delivering exceptional service and building strong relationships with our clients.

About the Role

This position is responsible for providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong work ethic.

The successful candidate will also be required to establish and maintain customer relationships, use a customer-focused approach to educate customers about insurance options, and meet performance targets.

As a valued member of our team, you will receive competitive compensation, paid time off, valuable experience, and growth potential/Opportunity for advancement within our office.



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