Account Services Manager

6 days ago


Tampa, Florida, United States Sovereign Insurance Group Full time
Job Overview and RequirementsSovereign Insurance Group is seeking a skilled Account Services Manager to support niche clients and collaborate across teams to provide best-in-class service. As an Account Services Manager, you will be responsible for the day-to-day servicing of commercial lines clients, maintaining exceptional customer relations, and acting as a generalist within our industries.

The ideal candidate will be a diligent team player who constantly seeks to understand the issues related to our industries and will have (or be willing to learn) the expertise, market knowledge, and drive to deliver high-quality results.

About Sovereign Insurance Group
We are a leader in the non-profit, commercial property and casualty marketplace since 1959. We believe in approaching our clients, insurance companies, and employees with humility and considering the other party's interests above our own. This philosophy guides us in taking our talents, time, and industry know-how to provide the best overall results for our clients.

Responsibilities
  • Manage and retain existing client base.
  • Review and process bill renewals, new policies, and policy changes.
  • Thoroughly review all commercial insurance policies for accuracy, research coverage discrepancies until resolved, and communicate changes to insurance company.
  • Handle coverage questions, research, and resolve problems.
  • Interact with carriers and internal/external customers to ensure delivery of exceptional customer service and adherence to policies and procedures.
  • Manage the process of renewal submissions for marketing including applications, necessary exhibits, narratives, collection of loss runs, and answers to underwriting questions.
  • Submit applications to eligible and appropriate carriers and follow up to ensure timely receipt of quotations and policies.

Requirements
  • Bachelor's Degree or industry-related experience.
  • Valid FL 2-20 Property and Casualty license.
  • Two (2) or more years of commercial multi-line property and casualty experience.
  • Insurance designation preferred.
  • Ability to work well in a team environment while maintaining dedication to growth and quality customer service.
  • Exceptional organizational and customer service skills.
  • Excellent written, interpersonal, analytical, and verbal communication skills.
  • Must be able to multi-task, delegate, and handle responsibilities with minimal supervision.
  • PC proficiency required. MS Office (Word and Excel) preferred.
  • Familiarity with AMS360 or other similar systems is a plus.

Benefits
  • Estimated salary range: $65,000 - $90,000 per year, commensurate with experience.
  • Competitive health insurance package, including vision, dental, life insurance, and short-term disability insurance.
  • 401K plan with employer matching.
  • Remote work environment for residents of CT, FL, LA, PA, NJ, and SC.
  • Hybrid work opportunities in Tampa, FL and Berwyn, PA.
  • Paid time off and holidays to support work-life balance.
  • A casual office environment with a dedicated and professional team.


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