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Warehouse Service Technician

1 month ago

Naperville, Illinois, United States Ingersoll Rand Full time
Job Summary

The Warehouse Service Technician is a dynamic role that combines warehouse management and technical service functions. Based at the Chicago Customer Center, this position is responsible for maintaining optimal warehouse operations, including the check-in, servicing, testing, and repair of IR rental assets. The technician ensures that all parts and supplies are organized and readily available for installation, maintenance, and repair activities.

Key Responsibilities
  • Effectively communicate with customers, co-workers, and office staff to provide technical support and foster strong relationships.
  • Manage warehouse operations, coordinating with Service Coordinators to ensure all necessary parts and supplies are stocked and organized.
  • Provide technical assistance on rental equipment compressed air systems start-ups, installations, and repairs.
  • Maintain, service, test, and repair Ingersoll Rand rental assets at the customer center location.
  • Follow standard operating procedures for warehouse operations, including receiving, storing, handling, and shipping goods.
  • Conduct thorough safety assessments of the warehouse working environments, ensuring compliance with health and safety regulations.
  • Read and interpret wiring schematics and diagrams for all rental equipment and troubleshooting of rental assets in the field.
  • Document service and warehouse activities comprehensively, completing work orders, maintenance checklists, EHS inspections, and daily time sheets.
  • Assist with weekly inventory assignments, conduct regular inventory audits, and assist in implementing inventory reduction strategies while ensuring the availability of service parts.
  • Ensure proper operation of rental compressed air equipment at the customer location and in the field by completing preventative maintenance requirements and thorough inspections.
  • Participate actively in maintaining the Customer Centers Warehouse, identifying solutions, suggesting improved methods and techniques, and recommending process improvements.
  • Act as a liaison between the warehouse, field service technicians, and office personnel to align inventory with service needs and assist Field Service Technicians with multi-technician repairs and parts deliveries when required.
Requirements
  • Desired applicants will possess a combination of warehouse management experience and a solid background in troubleshooting industrial/commercial mechanical systems.
  • A minimum of 2 years' experience in warehouse operations, inventory management, or logistics is required.
  • High school diploma or equivalent is required. A degree or certification in Electrical/Electronic Technology, HVAC, or a related field is preferred.
  • Applicants should have a valid driver's license for at least 12 months, with a clean driving record free of major traffic violations.
  • EPA 608 /F-GAS 303/2008/CE/ISHRAE Certification is preferred, with refrigeration experience or certification being a plus.
  • Candidates must demonstrate strong communication skills and the ability to work effectively with a diverse team, managing multiple priorities in a dynamic environment.
  • Proficiency with warehouse management systems (WMS) and the ability to conduct inventory audits and implement inventory reduction strategies while ensuring the availability of service parts is essential.
  • The role requires physical fitness to perform regular safety assessments, warehouse duties, and occasional field service tasks, including lifting and moving items in line with the safety policy.
Physical Requirements
  • This position requires working in diverse conditions, including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.
  • This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy.
Travel & Work Arrangements/Requirements

This position may require occasional travel for training, 1-2 times per year for one week at a time (5-10%).

Key Competencies
  • Operating knowledge of Microsoft office software and other basic computer usage. Working proficiency with hand-held computer (i.e., Smartphone, iPad) and network-based systems.
  • Customer service skills such as conflict resolution, communication, negotiation, etc.
  • Maintain proper business travel practices in a cost-efficient manner.
  • Mechanical competency to be able to learn, diagnose, and troubleshoot compressor systems and machinery.