Member Services Representative II
3 weeks ago
Job Summary
The Member Services Representative II is a key role at KEMBA Financial Credit Union, responsible for delivering exceptional sales and service experiences to our members. This position requires a results-driven individual who can effectively communicate with members, provide solutions to their financial needs, and maintain a high level of professionalism.
Key Responsibilities
- Recommend products and services that meet members' financial needs
- Resolve member issues through active listening, problem-solving, and offering solutions
- Meet or exceed sales, service, and productivity goals
- Provide accurate and timely information to members
- Maintain accurate records and files
Requirements
- High school diploma or equivalent
- 1-2 years of experience in sales/customer service
- Prior experience in a financial institution preferred
- Strong organizational skills and attention to detail
- Effective communication and problem-solving skills
Working at KEMBA Financial Credit Union
We are a dynamic and growing financial institution committed to providing exceptional service to our members. As a Member Services Representative II, you will have the opportunity to work in a fast-paced environment, develop your skills, and contribute to the success of our organization.
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