Customer Service Representative and Store Team Member

2 days ago

Columbus, Ohio, United States Big Lots Stores Full time

We're looking for a motivated and enthusiastic Customer Service Representative and Store Team Member to join our team at Big Lots Stores. As a valued member of our store team, you'll be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Job Summary:

The Customer Service Representative and Store Team Member will be responsible for performing a variety of tasks, including cashiering, customer service, truck unloading, stocking, merchandise recovery, and light cleaning or maintenance as assigned.

Key Responsibilities:

  1. Provides exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  2. Operates point-of-sale systems efficiently and accurately, maintaining a high level of accuracy and attention to detail.
  3. Drives customer loyalty program participation, including sign-ups and rewards processing at check-out.
  4. Participates in the freight flow process, including truck unloading, stocking, merchandise presentation, and recovery.
  5. Assists with furniture department operations, including carry-outs and display assembly as needed.
  6. Maintains the appearance of the store's interior and exterior to company standards, including light maintenance duties and cleaning.
  7. Performs daily front-end maintenance, including check stand cleanliness, replenishment of merchandise and supplies, and floor safety.
  8. Performs other tasks as assigned by Store Leadership, such as cart retrieval, shrink control, and safety-related tasks.

Requirements:

To be successful in this role, you'll need to possess the following qualifications:

  1. Must be at least 16 years of age.
  2. Strong customer service and communication skills required.
  3. Ability to work a flexible schedule, including nights, weekends, and holidays.
  4. Prior retail experience preferred.
  5. Previous experience operating a cash register preferred.
  6. Ability to lift, carry, push, and pull a minimum of 50 pounds.
  7. Basic English literacy and math skills required.

What We Offer:

As a valued member of our team, you'll enjoy a range of benefits, including:

  • A competitive hourly rate, estimated to be around $12-$15 per hour, depending on experience and location.
  • A 20% discount on almost everything in store, including food.
  • A 30% discount on indoor and outdoor furniture.
  • A same-day pay option (hourly associates only).
  • Discounts on Apple products, Verizon, and AT&T services.

How to Apply:

If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal. We look forward to hearing from you

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