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Field Support Engineer
2 months ago
Position: Field Support Engineer at Nanotronics Imaging LLC
Employment Type: Full-time
Overview: As a Field Support Engineer, you will be integral in delivering advanced inspection and manufacturing control solutions. Our approach combines optical and atomic force microscopy with cutting-edge machine learning and artificial intelligence to transform production processes, enhancing speed, accuracy, and cost efficiency. We are looking for innovative, diligent, and resourceful engineers who excel in a dynamic and forward-thinking environment. The ideal candidate will be a proactive problem-solver with excellent communication skills.
Compensation: Competitive salary based on experience
Qualifications:
- Bachelor's degree in a relevant technical field
- 1-3 years of experience in field service engineering
- Proficient in modern software tools, automation, and microscopy techniques
- Ability to interpret mechanical and electrical schematics
- Preferred background in electrical engineering or technology
Essential Skills:
- Self-motivated and capable of working independently
- Strong analytical and critical thinking abilities
- Excellent communication skills with clients and team members
- Reliable and persistent in approach
- Detail-oriented with effective time management skills
- Mechanically adept
Primary Responsibilities:
- Install and provide ongoing support for Nanotronics Imaging products at client locations
- Conduct training sessions for clients on product usage
- Diagnose and resolve technical issues for customers
- Develop and maintain comprehensive technical documentation
- Streamline and enhance operational processes
- Facilitate effective communication between clients and internal teams
- Ensure prompt and accurate customer service
Performance Metrics:
- Achievement of performance targets
- Quality and clarity of technical documentation
- Customer satisfaction levels
- Efficient time management
- Quality of deliverables
About Our Team: At Nanotronics Imaging, we integrate optical and atomic force microscopy with artificial intelligence to improve manufacturing across various sectors, including aerospace, electronics, and healthcare. Our innovative solutions require engineers who are not only intelligent and hardworking but also creative and forward-thinking.
Benefits:
- Catered lunches on designated days
- Stock options for employees
- Comprehensive health insurance
- 401(k) retirement plan with matching
- Child and elder care assistance
- Potential eligibility for tax benefits
- Casual work atmosphere
- Direct access to senior leadership
- Engaging and challenging projects
- Opportunities for entrepreneurial growth
Application Process: Interested candidates are encouraged to apply through the designated application link. The selection process includes a review of resumes, interviews, and final decision-making.
COVID-19 Vaccination Requirement: Nanotronics Imaging mandates that all employees be vaccinated against COVID-19 in accordance with health and safety regulations.
Why We Value In-Office Work: Our collaborative culture thrives on innovation and personal interactions that foster creativity and teamwork.
Ideal Candidates:
- Passionate about science and technology
- Enjoy tackling challenges and collaborating with others
- Possess a curious mindset and a desire for continuous learning
- Excited to contribute to groundbreaking projects
Nanotronics Imaging is committed to promoting diversity, inclusion, and equal opportunity in employment. Hiring decisions are based on qualifications and business needs. We welcome individuals eager to join our dynamic team.
