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Patient Services Representative II
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Ambulatory Care Center Patient Services Representative II
2 months ago
Nemours Children's Health is seeking a highly skilled Patient Services Representative II to join our team in Wilmington, DE. As a key member of our ambulatory care center, you will provide exceptional clerical support to our clinics, ensuring a seamless patient experience.
Key Responsibilities- Front Desk Operations: Greet patients and families in a caring and professional manner, maintaining a welcoming atmosphere.
- Scheduling and Coordination: Schedule walk-in appointments, confirm referrals and authorizations, and ensure accurate status updates for clinic appointments.
- Financial Transactions: Collect co-pays and past due balances, reconcile money at the end of each shift, and maintain accurate financial records.
- Patient Safety and Security: Monitor and ensure the cleanliness, safety, and security of the clinic module, maintaining a secure environment for patients and staff.
- Communication and Confidentiality: Maintain patient confidentiality, utilize professional communication skills for telephone conversations, and report areas of concern to immediate supervisors.
- Quality Improvement and Risk Management: Participate in departmental and hospital programs for quality improvement, working collaboratively with management to enhance services and patient care.
- Education: High School Diploma or equivalent.
- Experience: Previous experience in a hospital or physician's office setting.
- Skills: Excellent interpersonal and communication skills, with the ability to work effectively in a fast-paced environment.
Nemours Children's Health is a premier pediatric health care system dedicated to providing exceptional care to children and families. Our commitment to equity, diversity, and inclusion guides our growth and strategy, and we strive to create a diverse and inclusive environment that reflects the communities we serve.
