Customer Service Representative

19 hours ago


Glen Rock, New Jersey, United States Orlando Food Sales Inc Full time
About the Role

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Orlando Food Sales Inc. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring timely order processing.

Key Responsibilities
  • Administer customer service for assigned customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Proactively process customer orders, either manually or through EDI, ensuring timely entry of orders, correct pricing, and monitoring of orders through customer delivery.
  • Proof and confirm purchase orders to vendors, ensuring accuracy and completeness.
  • Assist the Accounts Payable department by reviewing commercial vendor invoices for accuracy and updating the ERP with any changes.
  • Maintain warehouse and container price lists, ensuring accuracy and up-to-date information.
  • Obtain trucking quotes for customers who want their warehouse orders delivered, ensuring timely and cost-effective delivery.
  • Maintain system data in Sage and Oracle, ensuring accuracy and up-to-date information.
  • Provide Certificate of Analysis and NOP documents to customers upon request, ensuring timely and accurate delivery.
  • Electronically file import documents, customer purchase orders, and warehouse bol's using a paperless system called Doclink, ensuring accuracy and efficiency.
  • Manage the orders email box, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Handle customer complaints and process claim forms, ensuring timely and fair resolution.
  • Perform other duties/projects as directed by management to further the organization's mission and profitability.
Requirements
  • Demonstrated proficiency with MS Office (Word/Excel/PowerPoint/Outlook/OneNote/Sharepoint) and MS Teams.
  • Understanding of the sales process with customer service experience.
  • Excellent customer service, communication (oral and written), and follow-up skills.
  • A proactive approach to support and attention to detail.
Benefits
  • 401(k)
  • Profit Sharing Plan
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance


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