Customer Service Representative
19 hours ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Orlando Food Sales Inc. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring timely order processing.
Key Responsibilities- Administer customer service for assigned customers, responding to inquiries and resolving issues in a timely and professional manner.
- Proactively process customer orders, either manually or through EDI, ensuring timely entry of orders, correct pricing, and monitoring of orders through customer delivery.
- Proof and confirm purchase orders to vendors, ensuring accuracy and completeness.
- Assist the Accounts Payable department by reviewing commercial vendor invoices for accuracy and updating the ERP with any changes.
- Maintain warehouse and container price lists, ensuring accuracy and up-to-date information.
- Obtain trucking quotes for customers who want their warehouse orders delivered, ensuring timely and cost-effective delivery.
- Maintain system data in Sage and Oracle, ensuring accuracy and up-to-date information.
- Provide Certificate of Analysis and NOP documents to customers upon request, ensuring timely and accurate delivery.
- Electronically file import documents, customer purchase orders, and warehouse bol's using a paperless system called Doclink, ensuring accuracy and efficiency.
- Manage the orders email box, responding to customer inquiries and resolving issues in a timely and professional manner.
- Handle customer complaints and process claim forms, ensuring timely and fair resolution.
- Perform other duties/projects as directed by management to further the organization's mission and profitability.
- Demonstrated proficiency with MS Office (Word/Excel/PowerPoint/Outlook/OneNote/Sharepoint) and MS Teams.
- Understanding of the sales process with customer service experience.
- Excellent customer service, communication (oral and written), and follow-up skills.
- A proactive approach to support and attention to detail.
- 401(k)
- Profit Sharing Plan
- Medical Insurance
- Dental Insurance
- Vision Insurance
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Customer Service Representative
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Glen Rock, New Jersey, United States Orlando Food Sales Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Orlando Food Sales. As a key member of our customer-facing team, you will play a crucial role in ensuring smooth order processing, maintaining accurate system data, and handling customer inquiries with care.Key ResponsibilitiesAdminister...
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Customer Service Representative
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Glen Rock, New Jersey, United States Orlando Food Sales Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Orlando Food Sales. As a key member of our customer-facing team, you will play a crucial role in ensuring smooth order processing, maintaining accurate system data, and handling customer inquiries with care.Key ResponsibilitiesAdminister...
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