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Customer Service Representative

2 months ago

Watkins Glen, New York, United States Community Financial System, Inc. Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Community Financial System, Inc. As a key member of our banking floor team, you will be responsible for delivering exceptional customer experiences to our clients.

Key Responsibilities
  • Provide top-notch customer service and support to our clients, ensuring their needs are met and exceeded.
  • Determine customer needs and preferences, and make recommendations on our products and services.
  • Participate in branch prospecting efforts to identify new business opportunities.
  • Assist customers with various requests, such as stop payments, wire transfers, and balance discrepancies.
  • Serve as a liaison between customers and operational areas, ensuring seamless communication and resolution.
  • May provide backup support to the teller line as needed.
Requirements
  • High School Diploma or equivalent.
  • Internal product and services knowledge.
  • Accurate and proficient math skills.
  • Professional and friendly interpersonal communication skills.
  • Proficient computer skills.
  • Clear thinking and ability to stay focused.
  • Thorough knowledge of bank products and services.
  • Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency, and humility.
  • Two (2) years of bank and/or customer service experience normally required.
What We Offer

We offer a competitive salary, plus potential for annual merit increase. In addition to your salary, you will be rewarded with benefits including 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts, and more.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.