Customer Service Representative

13 hours ago


Glen Rock, New Jersey, United States Orlando Food Sales Full time
About the Role

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Orlando Food Sales. As a key member of our customer-facing team, you will play a crucial role in ensuring smooth order processing, maintaining accurate system data, and handling customer inquiries with care.

Key Responsibilities
  • Administer customer service for assigned customers, providing timely and effective support to meet their needs.
  • Proactively process customer orders, either manually or through EDI, ensuring timely entry of orders, correct pricing, and monitoring of orders through customer delivery.
  • Assist the Accounts Payable department by reviewing commercial vendor invoices for accuracy and updating the ERP system accordingly.
  • Maintain warehouse and container price lists, as well as obtain trucking quotes for customers who require delivery of their warehouse orders.
  • Provide Certificate of Analysis and NOP documents to customers upon request, and electronically file import documents, customer purchase orders, and warehouse bol's using our paperless system, Doclink.
  • Manage the orders email box and handle customer complaints and process claim forms in a professional and timely manner.
Requirements
  • Demonstrated proficiency with MS Office (Word/Excel/PowerPoint/Outlook/OneNote/Sharepoint) and MS Teams.
  • Understanding of the sales process with customer service experience.
  • Excellent customer service, communication (oral and written), and follow-up skills.
  • A proactive approach to support and attention to detail.
What We Offer
  • 401(k) plan
  • Profit Sharing Plan
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
About Us

Orlando Food Sales has been at the forefront of importing premium Italian ingredients since 1948. Our mission is to improve food quality in North America by bringing the finest Italian flour, tomatoes, edible oils, cheeses, and preserved vegetables to our communities across the USA and Canada. We focus on a curated selection of complementary products, ensuring expertise and delivering unmatched value to our customers.



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