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Customer Account Support Associate

2 months ago

Doral, Florida, United States NextEra Energy Resources Full time

Customer Account Support Associate

Company:
NextEra Energy

NextEra Energy Resources is dedicated to providing innovative solutions to meet the needs of residential, commercial, and governmental clients. Our diverse range of services includes energy-efficient products, protection plans, and backup power options.

We pride ourselves on fostering a dynamic workplace culture that emphasizes exceptional experiences for both employees and customers. As a subsidiary of NextEra Energy, a leader in renewable energy, we are committed to excellence.


Position Overview

We are seeking enthusiastic, self-motivated individuals who are eager to enhance their careers while delivering outstanding service to our customers.

This role involves managing inbound customer inquiries in a fast-paced environment, ensuring a superior customer experience.

In this position, you will assist customers with various account-related questions and aim for a resolution in a single interaction.


Work Environment

We cultivate a supportive and collaborative atmosphere where employees can engage with colleagues at all levels, utilizing virtual tools to maintain positive relationships.


Compensation and Benefits

Starting pay is competitive, with opportunities for advancement within the career path.

Benefits include:

  • 401k Retirement Plan
  • Pension
  • Life Insurance
  • Medical/Dental/Vision Plans
  • Health Savings Account
  • Flexible Spending Account
  • Paid Time Off
  • Employee Assistance Program
  • Tuition Reimbursement
  • Tuition Loan Repayment

Ideal Candidate Profile

We are looking for individuals who are:

  • Self-driven and motivated
  • Excellent communicators
  • Reliable and dependable
  • Possess high integrity and a positive attitude
  • Flexible and adaptable
  • Committed to providing exceptional customer experiences

Training and Development

Comprehensive training will be provided to equip you with the knowledge of our products and services, as well as the necessary systems to address customer inquiries effectively.


Work Schedule

Standard hours of operation are Monday through Friday, from 8 AM to 5 PM.


Qualifications

Required:

  • High School Diploma or GED
  • 2+ years of relevant experience

Preferred:

  • Six Sigma Yellow Belt Certification

Employee Group:
Non-Exempt

Employee Type:
Full-Time

Job Category:
Customer Service

Organization:
FPL Energy Services, Inc

NextEra Energy is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.