Customer Support Specialist
1 week ago
Playbypoint is a leading provider of innovative enterprise software solutions for the racquet sports industry. Our cutting-edge technology enables clubs, players, and coaches to operate more efficiently and enhance their game.
Job DescriptionWe are seeking a highly skilled Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide responsive and thorough support to customers through various channels, including live chat, email, phone, and screen shares.
- Help customers navigate and maximize the benefits of our software solutions, including providing training and practical tips.
- Resolve any software-related issues, offering timely and effective solutions or alternatives.
- Work closely with our development team to address and resolve complex technical issues, ensuring continuous product improvement.
- Maintain detailed and accurate records of all customer interactions, support requests, and actions taken.
- Continuously develop and refine customer support practices to enhance our service quality.
- Gather and communicate customer feedback to our product development team to help drive future enhancements.
- Fluent in English; proficiency in Spanish is a significant plus.
- Experience in customer or technical support; familiarity with SaaS environments preferred.
- Skilled in using help desk software and remote support tools; experience with Zendesk or Intercom is highly beneficial.
- Exceptional problem-solving skills and the ability to multitask effectively in a fast-paced environment.
- Excellent communication skills, both written and verbal.
- A positive, empathetic attitude combined with the ability to be coachable and collaborative.
- Proactive and adept at taking initiative and adapting to evolving situations.
- A competitive salary and benefits package, including bonus potential.
- Comprehensive health insurance plans: Medical, dental, and vision, with shared costs.
- An amazing company culture that values transparency and collaboration, and encourages having fun while we work.
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