Customer Experience Ambassador

1 week ago


Decatur, Illinois, United States Consociate Full time

Job Summary

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The Client Services Specialist will play a vital role in providing exceptional customer service to insured members, employers, and providers. This position requires strong communication skills, attention to detail, and the ability to work effectively in a team environment.

About Us

Consociate is a reputable organization that values its customers and strives to provide top-notch services. We are committed to excellence and aim to build long-term relationships with our clients.

Responsibilities

  • Respond to customer inquiries via phone, email, and in-person
  • Maintain accurate records of customer interactions
  • Collaborate with internal teams to resolve customer issues
  • Stay up-to-date on product knowledge and training
  • Perform other duties as assigned by management

Requirements

  • High school diploma required; associate's or bachelor's degree preferred
  • Minimum 1-3 years of experience in customer service or a related field
  • Excellent communication and problem-solving skills
  • Able to work in a fast-paced environment

Salary and Benefits

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.



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