Customer Service Ambassador

3 days ago


Decatur, Illinois, United States U-Haul Full time
Compensation: $40,000 - $60,000 per year based on experience.

About U-Haul: At U-Haul, we strive to create a culture of health and wellness. We're committed to providing excellent customer service and building long-lasting relationships with our customers.

Job Description: As a Customer Service Representative at U-Haul, you will be the face of our company's exceptional service. You will work as part of a supportive team to ensure that customers get all the help they need on their journeys. This includes inspecting and maintaining equipment, assisting customers, and using up-to-date technology to dispatch and return equipment.

Responsibilities:
  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane (certification offered through U-Haul upon employment).
  • Drive a forklift (certification offered through U-Haul upon employment).
  • Other duties as assigned.
  • Participate in ongoing continuous U-Haul education through U-Haul University.

Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

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