Customer Experience Specialist
6 days ago
We are looking for a Customer Experience Specialist to join our team at Invest In Love LLC. As a key member of our team, you will be responsible for delivering exceptional member experiences and driving business growth.
About the Role:
- This is a full-time position, offering an estimated salary of $50,000 - $65,000 per year, depending on location and experience.
- You will be responsible for selling memberships, personal training sessions, merchandise, and promoting local events to drive revenue growth.
- You will also be accountable for maintaining a clean and safe environment, providing exceptional customer service, and adhering to all operational procedures.
Key Responsibilities:
- Sell memberships, personal training sessions, and merchandise to new and existing members.
- Develop and execute local marketing strategies to attract new customers and retain existing ones.
- Manage day-to-day operations, including opening and closing procedures, inventory management, and supply ordering.
- Collaborate with coaching staff to ensure smooth class execution and maintain a positive member experience.
- Adhere to all safety rules and maintain a clean and safe environment.
Requirements:
- In-depth knowledge of sales practices and techniques.
- Possess strong interpersonal and communication skills, including telephone etiquette.
- Possess a strong customer service focus and ability to work with computers.
- Ability to multi-task and perform tasks with accuracy and attention to detail.
- Independent, self-starter with strong organizational skills.
- Team player with a can-do attitude.
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