Customer Experience Specialist

6 days ago


Decatur, Illinois, United States Invest In Love LLC Full time
About the Job

We are looking for a Customer Experience Specialist to join our team at Invest In Love LLC. As a key member of our team, you will be responsible for delivering exceptional member experiences and driving business growth.

About the Role:

  • This is a full-time position, offering an estimated salary of $50,000 - $65,000 per year, depending on location and experience.
  • You will be responsible for selling memberships, personal training sessions, merchandise, and promoting local events to drive revenue growth.
  • You will also be accountable for maintaining a clean and safe environment, providing exceptional customer service, and adhering to all operational procedures.

Key Responsibilities:

  1. Sell memberships, personal training sessions, and merchandise to new and existing members.
  2. Develop and execute local marketing strategies to attract new customers and retain existing ones.
  3. Manage day-to-day operations, including opening and closing procedures, inventory management, and supply ordering.
  4. Collaborate with coaching staff to ensure smooth class execution and maintain a positive member experience.
  5. Adhere to all safety rules and maintain a clean and safe environment.

Requirements:

  • In-depth knowledge of sales practices and techniques.
  • Possess strong interpersonal and communication skills, including telephone etiquette.
  • Possess a strong customer service focus and ability to work with computers.
  • Ability to multi-task and perform tasks with accuracy and attention to detail.
  • Independent, self-starter with strong organizational skills.
  • Team player with a can-do attitude.


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