IT Loyalty Technology Solutions Manager
4 weeks ago
The Manager, IT Loyalty Technology Solutions is responsible for leading the development and implementation of strategic and tactical solutions for the designated business area. This role requires a strong understanding of IT and business operations, as well as excellent leadership and communication skills.
Key Responsibilities- Lead a team of crewmembers focused on solution delivery and operational support
- Manage partnerships to develop and deliver an IT strategy and annual plan
- Act as the escalation point for operational support to assigned portfolio applications
- Establish, track, and improve key product metrics and KPIs
- Develop, maintain, and report a financial and resource plan
- Manage the IT and assigned business unit relationship
- Partner with Strategic Sourcing organization to negotiate business partner contracts and service level agreements
- Manage production and non-production environments through change control management
- Ensure compliance with company, audit, security, and regulatory requirements
- Bachelor's degree in Computer Science, Computer Engineering, or a related discipline
- Five years of progressively responsible professional experience in an IT/Business liaison role
- Three years' experience managing large portfolios or operating budgets and delivering large-scale IT projects
- Three years' experience in software development and/or production support services
- Three years' experience with portfolio management, project delivery, and business partner management
- Master's degree in Computer Science, Computer Engineering, or a related discipline
- Experience managing a cross-functional team
- Experience managing operational initiatives
- Experience working in an Agile/SAFe environment
- Regular attendance and punctuality
- Potential need to work flexible hours and be available to respond on short notice
- Able to maintain a professional appearance
- Must be an appropriate organizational fit for the JetBlue culture
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