IT Loyalty Technology Solutions Manager

1 week ago


Long Island City, United States JetBlue Full time
Job Summary

The Manager, IT Loyalty Technology Solutions is responsible for leading the development and implementation of strategic and tactical solutions for the designated business area. This role requires a strong understanding of IT and business operations, as well as excellent leadership and communication skills.

Key Responsibilities
  • Lead a team of crewmembers focused on solution delivery and operational support
  • Manage partnerships to develop and deliver an IT strategy and annual plan
  • Act as the escalation point for operational support to assigned portfolio applications
  • Establish, track, and improve key product metrics and KPIs
  • Develop, maintain, and report a financial and resource plan
  • Manage the IT and assigned business unit relationship
  • Partner with Strategic Sourcing organization to negotiate business partner contracts and service level agreements
  • Manage production and non-production environments through change control management
  • Ensure compliance with company, audit, security, and regulatory requirements
Requirements
  • Bachelor's degree in Computer Science, Computer Engineering, or a related discipline
  • Five years of progressively responsible professional experience in an IT/Business liaison role
  • Three years' experience managing large portfolios or operating budgets and delivering large-scale IT projects
  • Three years' experience in software development and/or production support services
  • Three years' experience with portfolio management, project delivery, and business partner management
Preferred Qualifications
  • Master's degree in Computer Science, Computer Engineering, or a related discipline
  • Experience managing a cross-functional team
  • Experience managing operational initiatives
  • Experience working in an Agile/SAFe environment
Crewmember Expectations
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short notice
  • Able to maintain a professional appearance
  • Must be an appropriate organizational fit for the JetBlue culture

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