Customer Service Representative

3 weeks ago


Saint Paul, Minnesota, United States Tom Buckholt - State Farm Agent Full time
Job DescriptionJob DescriptionROLE DESCRIPTION:
As a customer service representative at Tom Buckholt - State Farm Agent, you will be responsible for delivering exceptional client experiences that reinforce the growth of our successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We are seeking a customer-focused and empathetic team member who is passionate about providing outstanding service to our clients.

Responsibilities:

  • Answer customer inquiries and provide policy information.
  • Assist clients with policy changes and updates.
  • Process insurance claims and follow up with clients.
  • Maintain accurate records of customer interactions.
  • Set customer review appointments for agent and sales team.


Qualifications:

  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.


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