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Case Management Specialist for Vulnerable Populations
2 months ago
Requisition ID:
req52335
Job Title:
Intensive Case Management Caseworker
Sector:
Social Work
Employment Category:
Regular
Employment Type:
Full-Time
Compensation:
USD Hourly
Location:
Tucson, AZ USA
Work Arrangement:
Hybrid
Job Overview:
The Intensive Case Management (ICM) Caseworker is responsible for addressing obstacles to safety and well-being for particularly vulnerable refugee populations, including asylees and other individuals eligible for ORR services.
This role involves providing strengths-based, client-focused case management to various groups, including single-headed refugee households, survivors of domestic and gender-based violence, older refugees, youth and young adults lacking parental or guardian support, individuals facing mental health challenges, those with physical disabilities or medical issues, newly arrived refugees, and members of the LGBTQ community.
The ICM Caseworker collaborates closely with clients, colleagues, and external organizations to create tailored service plans that align with individual client needs and preferences, utilizing a comprehensive array of financial, medical, social, vocational, and other resources in accordance with eligibility and program guidelines.
Major Responsibilities:
Key Duties Include:
Assess client eligibility for ICM services and conduct intake evaluations, explaining program expectations, outcomes, and confidentiality to each prospective client.
Formulate personalized, SMART self-sufficiency plans for each participant in the ICM program.
Review client progress biannually during active program participation to assess goal attainment and collaborate with clients to identify emerging needs and necessary actions.
Guide clients through healthcare and social service systems, which may involve assisting with benefit applications and coordinating appointments.
Engage in community outreach and maintain a robust network of service providers to meet client requirements.
The ICM Caseworker is also expected to foster strong relationships with local and state refugee coordinators and health officials to ensure comprehensive client support.
Provide clients with in-depth orientation on various topics, including women's health, transportation systems, and local healthcare navigation.
Address client crises, seeking supervisor guidance as necessary.
Assist clients in applying for financial aid when applicable and maintain accurate records of financial assistance in case files.
Ensure timely and accurate documentation in client case files to reflect all services provided throughout the client's engagement; record all services in the organization's database, Efforts to Outcomes (ETO).
Participate in relevant training sessions and meetings at both local and national levels.
May mentor and oversee the activities of volunteers and interns.
Perform other duties as assigned.
Job Requirements:
Education:
A bachelor's degree in social work, public health, or a related field is preferred.
Work Experience:
A minimum of 1-2 years of case management experience with similar populations and/or client needs is required.
Demonstrated Skills & Competencies:
Exceptional relationship-building, diplomacy, and networking abilities; capacity to effectively cultivate internal and external partnerships.
Proven success in working and communicating effectively within a multicultural environment.
Self-motivated with strong problem-solving skills and the ability to prioritize and manage time efficiently.
Attention to detail and accuracy in all work outputs.
Fluency in English is required, both spoken and written; proficiency in languages spoken by client groups is preferred, including Dari/Pashto.
Proficient in Microsoft Office applications (Word, Excel, Outlook); capable of utilizing the internet and other digital tools for data entry, research, and problem-solving tasks.
Working Environment:
The role encompasses a blend of standard office settings, remote work, and field activities within the service delivery area to fulfill the outlined responsibilities.
Equal Opportunity Employer:
We are an equal opportunity employer and value diversity at our organization.
We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to ensuring that individuals with disabilities receive reasonable accommodations to participate in the job application or interview process, perform essential job functions, and access other benefits and privileges of employment.
Please contact us to request accommodation.US Benefits:
The IRC offers a comprehensive and competitive benefits package.
All US employees are eligible for sick leave, a 403b retirement savings plan:
with up to 4.5% immediately vested matching contributions, plus an additional 3-7% IRC contribution, and an Employee Assistance Program available to staff and their families during times of crisis and mental health challenges.
Additionally, full-time employees are entitled to 10 US paid holidays, 20-25 paid time off days, disability & life insurance, and medical, dental, and vision insurance (employee contributions starting at $135, $7, and $5 per month respectively) along with FSA for healthcare, childcare, and commuting expenses.
#LI-Hybrid
