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Customer Service Representative

2 months ago

Pittston, Pennsylvania, United States Chewy Full time
About Chewy

Chewy is a leading online pet pharmacy dedicated to providing exceptional customer service and a wide range of pet products. We're seeking a highly skilled and compassionate Customer Service Representative to join our team.

Job Summary

We're looking for a talented individual to engage with customers, resolve issues, and provide solutions in a fast-paced and dynamic environment. As a Customer Service Representative, you will be the face of Chewy, ensuring that every customer interaction is positive and memorable.

Key Responsibilities
  • Customer Engagement: Respond to customer inquiries via phone, email, and other communication channels, providing timely and effective solutions to their concerns.
  • Problem-Solving: Research and resolve customer issues, following up as needed to ensure complete satisfaction.
  • Customer Experience: Go above and beyond to deliver exceptional customer service, building trust and loyalty with our customers.
Requirements
  • Customer Service Experience: 1-2 years of experience in a customer-facing role, preferably in the pet industry.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Problem-Solving Skills: Ability to think critically and resolve customer issues in a timely and effective manner.
  • Flexibility: Willingness to work a variety of shifts, including evenings and weekends, as needed.
What We Offer
  • Competitive Pay and Benefits: A comprehensive compensation package, including competitive pay and benefits.
  • Opportunities for Growth: A supportive and dynamic work environment that fosters growth and development.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.