Hotel Bell Attendant

2 weeks ago


Florence, Oregon, United States Three Rivers Casino Full time
Job Overview

The Bell Attendant plays a crucial role in ensuring guests receive outstanding service during their stay at Three Rivers Casino Resort. This position involves assisting guests with their luggage and addressing various needs as they arrive and depart.

Key Responsibilities

  • Warmly welcomes guests and assesses their requirements for efficient service.
  • Accompanies guests to their accommodations, helping with luggage and providing information about room features, including how to operate amenities.
  • Addresses hotel room concerns, escalating issues to management when necessary to enhance guest satisfaction.
  • Identifies and resolves minor issues with hotel amenities, alerting the Front Desk for further assistance if required.
  • Maintains the cleanliness and organization of the Hotel Lobby and related areas to ensure a pleasant atmosphere for guests.
  • Politely opens doors for guests and offers assistance as needed.
  • Delivers additional amenities upon request, such as extra bedding or towels.
  • Informs guests about the various amenities and services available at the resort, as well as local attractions.
  • Communicates the benefits of the Players Club and current promotions to guests.
  • Stays informed about room rates, availability, and emergency protocols.
  • Notifies management of any special requests or needs from guests.
  • May assist with RV Park services and other related tasks as directed.

Work Environment

This role may involve exposure to secondhand tobacco smoke and moderate noise levels, particularly in casino areas. Team Members may also work in various weather conditions.

Physical Requirements

  • Ability to sit, stand, or walk for extended periods, up to 8 hours.
  • Frequent lifting, carrying, reaching, twisting, bending, and squatting is required.
  • Regularly lift and/or move up to 50 pounds, with occasional lifting of up to 100 pounds with assistance.

Service Commitment

Exceptional guest service is vital to the success of Three Rivers Casino Resort. Every Team Member is expected to embody our service commitments, starting with the principle of kindness in all interactions.

We strive to create uniquely positive experiences that connect people to the beauty of the coast.

Qualifications

  • Must be at least 18 years old.
  • A valid driver’s license is required.
  • Preferred experience with standard transmission vehicles.
  • Basic knowledge of computer applications is necessary.
  • Effective communication skills in English, both verbal and written, are essential.
  • Compliance with alcohol and drug testing protocols is mandatory.
  • Must obtain and maintain a valid gaming license.
  • Willingness to work various shifts, including weekends and holidays, as needed.


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