Reservations Coordinator
2 weeks ago
We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Bally's Corporation. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a seamless experience for all visitors.
Key Responsibilities- Answer and respond to guest inquiries in a timely and professional manner
- Process and manage reservations, including checking availability, quoting rates, and explaining property amenities
- Provide excellent customer service, ensuring guest satisfaction and loyalty
- Collaborate with other departments to resolve guest issues and concerns
- Stay up-to-date on property information, including hours of operation, entertainment options, and promotions
- Enter text messages and guest requests into the property management system
- Follow established emergency procedures and act as a communications link in emergency situations
- Process and submit end-of-shift reports
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and maintain composure under pressure
- Basic reading and math skills
- Ability to work a flexible schedule, including evenings and weekends
All employees are required to complete mandatory compliance training within 30 days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:
- Active Shooter Awareness Training
- Cybersecurity Awareness for the Workplace
- General Employee Safety Training
- Hazard Communication
- Responsible Gaming Awareness Training
- Title 31 Introduction and Overview
- Title 31 SAR Incident Reporting Awareness Training*
- PCI Credit Card Fraud Prevention
- Sexual Harassment Awareness for Frontline
- TRMG Title 26 & Form 8300 for Non-Casino Departments*
The physical demands of this role include:
- Standing for extended periods
- Walking and moving around the property
- Sitting for short periods
- Lifting and carrying light objects
- Pushing and pulling light objects
- Reaching and handling objects
This role requires a high level of energy and stamina, as well as the ability to work in a fast-paced environment. The ideal candidate will be able to maintain a professional and positive image, even in challenging situations.
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