Technical Support Associate

3 weeks ago


Fort Wayne, Indiana, United States Element Materials Technology Full time
About the Role

We are seeking a highly skilled Customer Support Administrator to join our team at Element Materials Technology in Fort Wayne, IN. This 6-8 month assignment offers an excellent opportunity to develop your career in a global testing and certification business.

Key Responsibilities
  • Provide exceptional customer service, ensuring satisfaction and addressing any queries or concerns.
  • Responsible for contacting clients to resolve issues related to sample information, analysis verification, billing, and other matters.
  • Collaborate with internal teams to resolve payment and sample-related issues.
  • Adhere to established quality procedures and maintain a safe working environment.
Requirements
  • A science background or relevant experience within a lab setting is preferred.
  • Highly motivated and organized individuals with excellent attention to detail are encouraged to apply.
  • Ability to work independently and effectively under pressure is essential.

Salary range: $50,000 - $65,000 per annum.



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