High-Performance Technical Support Specialist
16 hours ago
Overview:
Franklin Electric is a leading innovator in water solutions, committed to providing access, treatment, and efficient management of this vital resource.
About the Role:
We are seeking a skilled High-Performance Technical Support Specialist to provide high-level, second-tier technical information and support to internal and external customers.
Responsibilities:
- Provide expert technical support and troubleshooting for product lines via email and phone to internal and external clients.
- Offer scheduled and emergency onsite technical assistance as needed.
- Maintain direct interaction with clients to resolve technical issues promptly, utilizing knowledge and expertise to identify suitable solutions.
- Identify opportunities for additional sales to ensure customer needs are met and growth prospects are maximized.
- Assist customers in implementing products and advise on proper usage.
- Acquire and maintain current knowledge of relevant product offerings and support policies to deliver technically accurate solutions to clients.
Requirements:
- The successful candidate must have an equivalent of four years of high school education (required).
- An associate degree in electrical engineering, mechanical engineering, or a related field is preferred.
- A minimum of three to five years of relevant experience is required.
- Bilingualism in Spanish or French is a plus.
What We Offer:
- Competitive salary: $85,000 per year
- Hybrid remote work arrangements
- Generous paid time off & holidays
- Paid parental leave & on-site motherhood rooms
- On-site café & complimentary beverage stations
- Indoor fitness facility & outdoor walking paths
- 401(k) with matching & service contributions
- Health, dental, vision, life insurance
- Short & long-term disability
- Fertility & adoption support
- Undergraduate & graduate tuition reimbursement
- Professional development assistance
- Health & wellness programs
Join Our Community:
We value diversity, equity, and inclusion at Franklin Electric. If you're passionate about making a positive impact, we encourage you to apply.
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