High-Performance Technical Support Specialist

16 hours ago


Fort Wayne, Indiana, United States Franklin Electric Full time

Overview:

Franklin Electric is a leading innovator in water solutions, committed to providing access, treatment, and efficient management of this vital resource.

About the Role:

We are seeking a skilled High-Performance Technical Support Specialist to provide high-level, second-tier technical information and support to internal and external customers.

Responsibilities:

  • Provide expert technical support and troubleshooting for product lines via email and phone to internal and external clients.
  • Offer scheduled and emergency onsite technical assistance as needed.
  • Maintain direct interaction with clients to resolve technical issues promptly, utilizing knowledge and expertise to identify suitable solutions.
  • Identify opportunities for additional sales to ensure customer needs are met and growth prospects are maximized.
  • Assist customers in implementing products and advise on proper usage.
  • Acquire and maintain current knowledge of relevant product offerings and support policies to deliver technically accurate solutions to clients.

Requirements:

  • The successful candidate must have an equivalent of four years of high school education (required).
  • An associate degree in electrical engineering, mechanical engineering, or a related field is preferred.
  • A minimum of three to five years of relevant experience is required.
  • Bilingualism in Spanish or French is a plus.

What We Offer:

  • Competitive salary: $85,000 per year
  • Hybrid remote work arrangements
  • Generous paid time off & holidays
  • Paid parental leave & on-site motherhood rooms
  • On-site café & complimentary beverage stations
  • Indoor fitness facility & outdoor walking paths
  • 401(k) with matching & service contributions
  • Health, dental, vision, life insurance
  • Short & long-term disability
  • Fertility & adoption support
  • Undergraduate & graduate tuition reimbursement
  • Professional development assistance
  • Health & wellness programs

Join Our Community:

We value diversity, equity, and inclusion at Franklin Electric. If you're passionate about making a positive impact, we encourage you to apply.



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