Front Office Leadership Role
3 weeks ago
Salary: Estimated $65,000 - $90,000 per year
Company Overview:Hilton Head Oceanfront Resort is a tropical paradise located on the sugar sand beaches of Hilton Head Island. Our resort offers beautiful oceanfront views and a dynamic work environment.
Job Description:To ensure maximum operating efficiency by assisting the Director of Front Office with oversight operations relating to the Front Office. Resulting in high levels of guest satisfaction and associate development.
Key Responsibilities:- Ensure Four Diamond standards and consistent guest satisfaction are met.
- Treat arriving and departing guests with maximum courtesy and serve expeditiously by Front Office staff.
- Be thoroughly acquainted with AM and PM checklists; run and complete necessary reports.
- Understand and perform cash handling processes; maintain bank according to standard.
- Know all check-in and check-out procedures and policies, including hotel amenities and local attractions.
- Control Parking Procedures and postings to guest accounts ensuring parking revenue.
- Protect confidential guest information and room key access according to Front Office SOPs.
- Minimum one-year Front Office Management experience required.
- Previous leadership experience in an upscale hotel environment is required.
- Strong understanding of front office hotel procedures and practices required.
- Ability to work a flexible schedule and willingness to work nights, weekends, and holidays.
- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills required.
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