Resort Hospitality Leader

6 days ago


Hilton Head, South Carolina, United States Omni Hotels Full time
Omni Hilton Head Oceanfront Resort is seeking a dedicated Front Office Manager to join our team. As a key member of our management team, you will be responsible for ensuring seamless Front Office operations, resulting in high levels of guest satisfaction and associate development.

About the Job:

We are looking for an experienced professional who can maintain a thorough familiarity with all hotel rate plans, Select Guest and Global Hotel Alliance programs, and hotel operating systems. You will also oversee Front Office operations, including check-in and check-out procedures, cash handling processes, and parking procedures.

Responsibilities:

  • Maintain accurate records and reports regarding Front Office operations.
  • Develop and implement strategies to improve guest satisfaction and increase revenue.
  • Train and coach Front Office line associates, and conduct performance evaluations.
  • Communicate hotel, guest, and group information to associates on a daily basis.

Qualifications:

  • Minimum of one-year Front Office Management experience required.
  • Previous leadership experience in an upscale, full-service hotel environment is required.
  • Strong understanding of front office hotel procedures and practices required.
  • Able to work a flexible schedule and willingness to work nights, weekends, and holidays.

Estimated Salary: $61,500 per year

About Us:

We offer a dynamic and exciting work environment, comprehensive training and mentoring, and the pride that comes from working for a company with a reputation for exceptional service. Our associates enjoy a culture of respect, gratitude, and empowerment day in and day out.



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