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Client Services Account Executive
2 months ago
Thinkpath Engineering Services is seeking a Client Services Account Executive (Motors & Drives) to support our operations. This role offers a flexible working arrangement, primarily remote, with occasional travel required.
Key Responsibilities- Regularly connect with clients to secure service projects and achieve growth objectives.
- Serve as the primary liaison for clients, collaborating with cross-functional teams (Engineering, Parts, Services, Projects) to ensure effective action and swift resolution of client concerns.
- Engage with client personnel (Operations, Engineering, Training, and Purchasing) to address product challenges, enhance plant availability, and optimize purchased services, including parts, field service, upgrades, and other offerings.
- Convert client requirements into actionable plans, driving internal processes to meet established goals. Partner with clients to create long-term success strategies by understanding their organization, assets, potential downtime impacts, and existing systems.
- Guarantee that warranty and service commitments are fulfilled, ensuring timely delivery, high quality, adherence to contract specifications, and anticipated profitability of service orders.
- Conduct client site visits and/or regular calls to foster business relationships.
- Bachelor's degree from an accredited institution or equivalent experience.
- A minimum of 6 years in Services, Sales & Customer Contract Management.
- Willingness to travel up to 30% of the time.
- Experience in a client-facing Service Delivery or Project Management role within a service-oriented environment.
- Demonstrated experience in the Industry, particularly in Metals or Oil & Gas, with technical expertise in power generation, metals, mining, and plastics processes.
- Proven ability to maintain long-term client relationships, deliver service offerings, and meet strict deadlines.
- Strong attention to detail in financial tracking and reporting of services.
- Commitment to ownership and accountability that drive customer solutions and service profitability.
Thinkpath Engineering Services, LLC (TES) has been a prominent provider of Engineering and Design Services since 1977. With headquarters in Miamisburg, OH, TES operates additional offices in Columbus, IN; Tampa, FL; Marietta, GA; and Toronto, ON.
TES specializes in a variety of engineering services, including:
- Engineering Design and Drafting Services: Offering conceptual design, analysis, layout, and drafting services, including Geometric Dimensioning and Tolerancing, and Technical Data Packages (TDP) development.
- CAD Services: Providing parametric modeling, detailing, integration of Engineering Change Notices (ECNs), Bill of Materials (BOM) development, and conversion services across various CAD platforms.
- Technical Documentation: Our team is skilled in authoring documents, incorporating engineering changes, creating illustrations, and producing animations.
- Contract and Direct Placement: Facilitating the technical placement of engineers, designers, drafters, and other technical professionals across diverse industries.