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Client Services Account Executive

2 months ago


Houston, Texas, United States Thinkpath Engineering Services Full time
Job Overview

Thinkpath Engineering Services is seeking a Client Services Account Executive (Motors & Drives) to support our operations. This role offers a flexible working arrangement, primarily remote, with occasional travel required.

Key Responsibilities
  • Regularly connect with clients to secure service projects and achieve growth objectives.
  • Serve as the primary liaison for clients, collaborating with cross-functional teams (Engineering, Parts, Services, Projects) to ensure effective action and swift resolution of client concerns.
  • Engage with client personnel (Operations, Engineering, Training, and Purchasing) to address product challenges, enhance plant availability, and optimize purchased services, including parts, field service, upgrades, and other offerings.
  • Convert client requirements into actionable plans, driving internal processes to meet established goals. Partner with clients to create long-term success strategies by understanding their organization, assets, potential downtime impacts, and existing systems.
  • Guarantee that warranty and service commitments are fulfilled, ensuring timely delivery, high quality, adherence to contract specifications, and anticipated profitability of service orders.
  • Conduct client site visits and/or regular calls to foster business relationships.
Qualifications
  • Bachelor's degree from an accredited institution or equivalent experience.
  • A minimum of 6 years in Services, Sales & Customer Contract Management.
  • Willingness to travel up to 30% of the time.
  • Experience in a client-facing Service Delivery or Project Management role within a service-oriented environment.
  • Demonstrated experience in the Industry, particularly in Metals or Oil & Gas, with technical expertise in power generation, metals, mining, and plastics processes.
  • Proven ability to maintain long-term client relationships, deliver service offerings, and meet strict deadlines.
  • Strong attention to detail in financial tracking and reporting of services.
  • Commitment to ownership and accountability that drive customer solutions and service profitability.
About Thinkpath Engineering Services

Thinkpath Engineering Services, LLC (TES) has been a prominent provider of Engineering and Design Services since 1977. With headquarters in Miamisburg, OH, TES operates additional offices in Columbus, IN; Tampa, FL; Marietta, GA; and Toronto, ON.

TES specializes in a variety of engineering services, including:

  • Engineering Design and Drafting Services: Offering conceptual design, analysis, layout, and drafting services, including Geometric Dimensioning and Tolerancing, and Technical Data Packages (TDP) development.
  • CAD Services: Providing parametric modeling, detailing, integration of Engineering Change Notices (ECNs), Bill of Materials (BOM) development, and conversion services across various CAD platforms.
  • Technical Documentation: Our team is skilled in authoring documents, incorporating engineering changes, creating illustrations, and producing animations.
  • Contract and Direct Placement: Facilitating the technical placement of engineers, designers, drafters, and other technical professionals across diverse industries.