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IT Support Specialist

1 month ago

Dallas, Texas, United States 2Bros Services Full time
Service Desk Level 1 Support-Remote

We are seeking a skilled IT support specialist to join our team at 2Bros Services. As a service desk analyst, you will be responsible for assessing and optimizing the performance of our end-user IT systems and software.

You will analyze IT system performance, resolve IT equipment and software issues, and provide IT support to our clients and personnel. To succeed in this role, you should have sound knowledge of IT system analysis and experience in an IT support role.

Key Responsibilities:
  • Testing and analyzing IT system and software performance.
  • Resolving incoming client and personnel IT queries remotely via email and phone or at the office.
  • Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
  • Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
  • Preparing training manuals and FAQ materials for easy-access end-user guidance.
  • Documenting processes and maintaining service desk records.
  • Making recommendations to optimize IT performance and prevent future problems.
  • Collaborating with internal departments to ensure that IT needs are met.
  • Staying informed of advancements in IT.
Requirements:
  • Associates or bachelors degree in computer science, information systems, or similar.
  • At least two years experience in an IT performance analysis and end-user support role.
  • Indepth and current knowledge of computer programs and hardware.
  • Proficiency in customer relationship management (CRM) and task management software.
  • Exceptional analytical and problem-solving skills.
  • Advanced collaboration, communication, and interpersonal skills.
  • Excellent organizational and time management skills.

Remote Work: No