Catering Operations Manager
7 days ago
Parkhurst Dining is a family-owned and operated company that provides culinary, dining, and catering services to over 80 organizations and universities. We believe that food is best when made from scratch with locally sourced ingredients, prepared with heart, and served with a smile. This culinary experience is uniquely and authentically Parkhurst.
Key Responsibilities- Oversee a budget and catering accountability for one complex location or across a whole unit if volume is less than $100K.
- Meet with customers and create plans with the culinary team for their events, including menu, number of guests, timeline, and pricing.
- Lead and assist chefs and team of catering assistants before and after a catered event.
- Develop catering systems conducive to growth, innovation, and excellence in customer service.
- Plan menus in accordance with customer expectations and budget.
- Manage cost control and collection agent.
- Verify and bill all sales and proper reporting.
- Visit all catered events throughout the day to assess service and customer satisfaction levels.
- Build and maintain excellent customer relations by greeting customers by name when possible, listening and acting on requests, developing and offering special theme meals or holidays specials.
- Continuously measure customer satisfaction and quality outcomes and work to improve those outcomes.
- Develop and maintain good working relationships with all staff members.
- Maintain all costs for services provided within budget, which includes recording meal counts and sales of catered events.
- Prepare daily and weekly sales and cost reports, reviewing financial performance at least monthly with the General Manager or Director.
- Properly bill for catered events per policy.
- Designate and assign all pricing considerations to balance revenue opportunities with customer satisfaction.
- Eight or more years of professional experience with five or more years in a catering management role.
- Strong planning and organizational abilities; ability to meet deadlines.
- Strong leadership, communication, and team management skills.
- Proficiency in Microsoft software programs.
- Bachelor's or Associate's degree in Hospitality Management, Culinary, or related field.
- FREE meal during your shift.
- 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining.
- Paid time off.
- Access to continuous development with Smile Universe.
- Eligibility for 401k, vision, dental, and medical plans.
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