Help Desk Manager
4 weeks ago
Job Summary:
The Help Desk Manager position provides leadership and oversight of the Help Desk unit, supervising a team of IT Specialists and ensuring top-level customer service and technical support for users in a Microsoft Windows based enterprise environment.
Key Responsibilities:
- Manage the Help Desk unit and supervise a team of IT Specialists.
- Provide technical support and guidance to Help Desk staff.
- Ensure timely and effective resolution of technical issues.
- Collaborate with IET department managers to deliver services in alignment with industry best practices.
- Develop and implement processes and procedures to improve Help Desk efficiency and effectiveness.
Requirements:
- Demonstrated experience in technical support and leadership.
- Substantial experience assisting users with technology-related needs and questions.
- Experience using Microsoft Office business applications and providing user support.
- Experience in computing and information security, including experience with Internet technologies and security issues.
- Experience communicating information security-related concepts to a broad range of technical and non-technical staff.
Preferred Qualifications:
- Experience supervising and evaluating staff.
- Experience in the development and management of a Help Desk environment.
- IT certifications that demonstrate advanced expertise in network management, security, and project management.
About Virginia Western Community College:
Virginia Western Community College is a two-year public institution of higher education operating under the Virginia Community College System. The College operates under the policies established by the State Board for Community Colleges and the Virginia Western Community College Local Advisory Board.
The College was established in 1966 and has grown from an initial enrollment of 1,352 to its current annual enrollment of over 9,000 students in credit courses and more than 1,400 enrollments in fast-track workforce and continuing education courses.
Virginia Western is located on a 70-acre campus in southwest Roanoke, VA. The service region of the College includes Roanoke, Salem, Roanoke County, Craig County, Franklin County, and southern Botetourt County.
The College is accepting applications for a Help Desk Manager position in the Information and Educational Technologies (IET) Department.
-
Help Desk Manager
4 weeks ago
Roanoke, Virginia, United States Virginia Western Community College Full timeJob SummaryVirginia Western Community College is seeking a highly skilled Help Desk Manager to join our Information and Educational Technologies (IET) Department. The successful candidate will provide leadership and oversight of the Help Desk unit, supervising a team of IT specialists and ensuring top-level customer service and technical support for users in...
-
Help Desk Manager
4 weeks ago
Roanoke, Virginia, United States Virginia Jobs Full timeJob Title: Help Desk ManagerJob Summary:Virginia Western Community College is seeking a highly skilled Help Desk Manager to lead our IT support team. The successful candidate will have a strong technical background and experience in providing top-level customer service and technical support in a Microsoft Windows-based enterprise environment.Key...
-
Information Technology Specialist II
4 weeks ago
Roanoke, Virginia, United States Virginia Western Community College Full timeJob SummaryThe Virginia Western Community College is seeking a highly skilled and experienced Help Desk Manager to join its Information and Educational Technologies (IET) Department. As a key member of the team, the successful candidate will be responsible for providing leadership and oversight of the Help Desk unit, supervising a team of Information...
-
Front Desk Representative
4 weeks ago
Roanoke, Virginia, United States Snowshoe Mountain Full timeJob Summary:We are seeking a highly motivated and friendly Front Desk Agent to join our team at Snowshoe Mountain. As a Front Desk Agent, you will be the welcoming face for our guests, providing exceptional guest service and ensuring a memorable experience for all who visit our resort.Key Responsibilities:Learn and master our SMS and RTP systems to...
-
IT Support Manager
4 weeks ago
Roanoke, Virginia, United States Virginia Western Community College Full timeJob SummaryThe Virginia Western Community College is seeking a skilled IT Support Manager to join their team. As a key member of the Information and Educational Technologies (IET) Department, the successful candidate will be responsible for providing leadership and oversight of the Help Desk unit. This includes supervising a team of IT specialists, providing...
-
Senior Manager Intraday Liquidity
4 weeks ago
Roanoke, Virginia, United States Charles Schwab Full timeAbout the Role:We are seeking a highly skilled Senior Manager Intraday Liquidity to join our Treasury team at Charles Schwab. As a key member of our Liquidity and Funding Management group, you will be responsible for designing and implementing monitoring metrics and reports on intraday liquidity, identifying intraday cash flow patterns and drivers, and...
-
IT Support Specialist
4 weeks ago
Roanoke, Virginia, United States ALCOVA Mortgage Full timeJob DescriptionThe IT Help Desk Support Specialist is the primary point of contact for IT-related inquiries and issues. This role encompasses basic troubleshooting, supporting company software, knowledgebase article creation, and working on other IT projects assigned.Key Responsibilities:Provide technical support and issue resolution for company software and...
-
X-Ray Imaging Specialist
4 weeks ago
Roanoke, Virginia, United States Care Now Full timeAbout the RoleWe are seeking a skilled X-Ray Tech to join our team at CareNow Urgent Care. As a champion of patient care, you will provide expertise in radiology procedures and work closely with our medical staff to maintain smooth operations.Key ResponsibilitiesPerform timely and quality radiology procedures for subsequent evaluation and treatment by the...
-
Licensed Massage Therapist
4 weeks ago
Roanoke, Virginia, United States Massage Envy Full timeOverview:At Massage Envy Roanoke, we're dedicated to helping our clients achieve their wellness goals. As a Licensed Massage Therapist, you'll play a crucial role in delivering exceptional bodywork experiences that meet our clients' needs.As a member of our team, you'll have the opportunity to work with a talented group of professionals who share your...
-
Senior Project Manager/Branch Manager
4 weeks ago
Roanoke, Virginia, United States Apex Companies, LLC Full timeJob Title: Senior Project Manager/Branch ManagerApex Companies, LLC is seeking an experienced Senior Project Manager/Branch Manager to lead our Roanoke office. This individual will be responsible for managing our team in the Roanoke office and helping us grow our local presence.Responsibilities:Act as the office lead for our growing Roanoke office.Manage a...
-
Landscape Account Manager
4 weeks ago
Roanoke, Virginia, United States U S Lawns of Roanoke Full timeWe're seeking a seasoned Account Manager to join our team at U.S. Lawns of Roanoke. As a key member of our commercial grounds care team, you'll be responsible for managing labor and materials budgets, understanding financials, and overseeing morning dispatch, scheduling, and routing. With 3+ years of experience in commercial landscaping, you'll have the...
-
Financial Services Specialist
4 weeks ago
Roanoke, Virginia, United States Fidelity Investments Full timeFinancial Services Specialist - Wealth Management**About Us**At Fidelity Investments, we're dedicated to helping our clients achieve their financial goals. With a rich history of innovation and a commitment to excellence, we've grown to become one of the world's largest financial services companies.**Job Description**As a Financial Services Specialist,...
-
Hospice Case Manager RN
4 weeks ago
Roanoke, Virginia, United States Amedisys Full timeOverviewAmedisys is a leading provider of home health, hospice and high-acuity care, dedicated to helping patients and families navigate the complex healthcare system. We are seeking a highly skilled and compassionate Registered Nurse (RN) to join our team as a Hospice Case Manager.ResponsibilitiesPerform patient assessments and collaborate with the care...
-
Senior Project Manager
4 weeks ago
Roanoke, Virginia, United States Kiewit Corporation Full timeJob Title: Senior Project ManagerJob Summary:As a Senior Project Manager at Kiewit Corporation, you will be responsible for the execution, administrative, and technical aspects of constructing a project, managing a team of field and cost engineers. Your strong interpersonal and information management skills will be essential in this role, as you will be the...
-
Production Manager
1 month ago
Roanoke, Virginia, United States Oldcastle Infrastructure Full timeJob SummaryThe Production Supervisor is responsible for leading a manufacturing production team to work injury-free/incident free in a manufacturing environment. They will provide leadership and direction for their team in a way that motivates them to meet all productivity, safety, and quality goals. They are driven to continually improve performance and...
-
Wealth Management Professional
4 weeks ago
Roanoke, Virginia, United States Ridge View Bank Full timeJob SummaryRidge View Bank is seeking a highly skilled Wealth Management Professional to join our team. As a key member of our financial services team, you will be responsible for providing exceptional client service and building strong relationships with our customers.Key Responsibilities:Develop and implement personalized financial plans for clientsProvide...
-
Customer Service Representative
4 weeks ago
Roanoke, Virginia, United States Tech24 Full timeJob OverviewTech24 is a leading provider of commercial kitchen equipment repair services, with a nationwide presence and a strong commitment to customer satisfaction.We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our service team, you will be responsible for providing exceptional...
-
OSP Construction Project Manager
4 weeks ago
Roanoke, Virginia, United States SRI Telecom Full timeJob Title: OSP Construction Project ManagerJob Summary:SRI Telecom is seeking an OSP Construction Project Manager to coordinate projects and lead cross-functional teams. The role involves overseeing field activities, ensuring compliance with standards, and managing aspects of construction, including planning for materials, labor, and resource allocation.Key...
-
Walmart Team Manager Position
4 weeks ago
Roanoke, Virginia, United States Walmart Full timeAbout the RoleAs a Team Manager at Sam's Club, you will be responsible for leading a team of associates to deliver exceptional member experiences. This role requires a strong understanding of retail operations, including profit and loss statement management, and the ability to foster a culture of servant leadership.Key Responsibilities• Live our values by...
-
Strategic Product Portfolio Manager
3 weeks ago
Roanoke, Virginia, United States Samsung HVAC America, LLC Full time### Job Description#### OverviewAs a key member of the Samsung HVAC America, LLC team, the Strategic Product Portfolio Manager will play a vital role in shaping the company’s long-term vision and strategies. This position will be responsible for developing and executing overall end-to-end product portfolio strategies that align with and help to shape...