Help Desk Manager

4 weeks ago


Roanoke, Virginia, United States Virginia Jobs Full time
Job Title: Help Desk Manager

Job Summary:

The Help Desk Manager position provides leadership and oversight of the Help Desk unit, supervising a team of IT Specialists and ensuring top-level customer service and technical support for users in a Microsoft Windows based enterprise environment.

Key Responsibilities:

  • Manage the Help Desk unit and supervise a team of IT Specialists.
  • Provide technical support and guidance to Help Desk staff.
  • Ensure timely and effective resolution of technical issues.
  • Collaborate with IET department managers to deliver services in alignment with industry best practices.
  • Develop and implement processes and procedures to improve Help Desk efficiency and effectiveness.

Requirements:

  • Demonstrated experience in technical support and leadership.
  • Substantial experience assisting users with technology-related needs and questions.
  • Experience using Microsoft Office business applications and providing user support.
  • Experience in computing and information security, including experience with Internet technologies and security issues.
  • Experience communicating information security-related concepts to a broad range of technical and non-technical staff.

Preferred Qualifications:

  • Experience supervising and evaluating staff.
  • Experience in the development and management of a Help Desk environment.
  • IT certifications that demonstrate advanced expertise in network management, security, and project management.

About Virginia Western Community College:

Virginia Western Community College is a two-year public institution of higher education operating under the Virginia Community College System. The College operates under the policies established by the State Board for Community Colleges and the Virginia Western Community College Local Advisory Board.

The College was established in 1966 and has grown from an initial enrollment of 1,352 to its current annual enrollment of over 9,000 students in credit courses and more than 1,400 enrollments in fast-track workforce and continuing education courses.

Virginia Western is located on a 70-acre campus in southwest Roanoke, VA. The service region of the College includes Roanoke, Salem, Roanoke County, Craig County, Franklin County, and southern Botetourt County.

The College is accepting applications for a Help Desk Manager position in the Information and Educational Technologies (IET) Department.


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