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HELOC Call Center Representative

2 months ago

Maitland, Florida, United States Digital Risk Full time
Job Title: HELOC Call Center Representative

At Digital Risk, we're committed to making mortgages safe by combining human expertise with cutting-edge technology. As a HELOC Call Center Representative, you'll play a vital role in delivering exceptional customer experiences and resolving complex issues.

Key Responsibilities:

  • Handle inbound calls from customers, providing accurate information and resolving complaints in a professional and timely manner.
  • Transfer complex inquiries to relevant team members, ensuring seamless issue resolution.
  • Document and analyze customer trends, identifying areas for improvement.
  • Collaborate with supervisors to develop effective solutions and strategies.

Requirements:

  • Excellent communication and problem-solving skills.
  • Basic computer knowledge and proficiency in typing.
  • Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.
  • High school diploma or equivalent required.

Work Environment:

  • Fast-paced and dynamic work environment.
  • Possible overtime and long hours.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive team environment.