Customer Experience Advocate
3 days ago
We are seeking a highly skilled Client Service Representative to join our team at Olson Superior Plumbing as a Customer Experience Advocate. In this role, you will play a vital part in delivering exceptional customer service, arranging appointments, and communication between our office and field departments.
The ideal candidate will have exceptional customer service skills, strong organizational abilities, and the ability to multitask in a fast-paced environment. You will be responsible for responding to customer inquiries via phone, email, or other channels in a timely and friendly manner, following our PRESSPLAY principles.
Key Responsibilities:
- Manage customer concerns and work to resolve them efficiently and effectively
- Coordinate with other departments when necessary to resolve customer issues
- Optimize the service schedule by assigning jobs to technicians based on skill sets and availability
Requirements:
- Proven ability to value and prioritize honesty and integrity
- High school diploma or equivalent
- Exceptional customer service skills
- Professional phone etiquette
- Excellent verbal and written communication skills
Estimated Salary:
$70,000 - $90,000 per year
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Customer Experience Specialist
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Customer Experience Specialist
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