Customer Experience Lead

6 hours ago


Costa Mesa, California, United States Michaels Stores Full time

Job Title: Customer Experience Lead

About Michaels Stores

Michaels is the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada. We are committed to fueling the joy of creativity for our customers.

The Estimated Salary Range for this Position:

$17.00 - $22.70 per hour.

Job Description
  • Deliver a customer-centric shopping experience by managing and executing effective front-end operations and expectations.
  • Lead omnichannel processes and maintain store recovery standards to deliver our Brand Promises.
  • Provide friendly customer service and assist with cash reconciliation and bank deposits.
  • Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
  • Train and coach the customer experience team to achieve results and participate in performance management.

Preferred Type of experience the job requires:

  • Retail management experience preferred.

Work Environment:

  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

We prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance, paid time off, tuition assistance, generous employee discounts, and much more. Learn more about our benefits at mikbenefits.com.



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