Customer Experience Specialist
6 days ago
We are a rapidly growing Southern California plumbing company, specializing in residential and light commercial services, re-pipes, tenant improvements, and new construction. At Olson Superior Plumbing, we are more than just plumbers; we are compassionate problem solvers.
We are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences and delivering top-notch service to our clients.
Responsibilities:
- Provide exceptional customer service and support to clients.
- Respond to customer inquiries via phone, email, or other channels in a timely and friendly manner.
- Manage customer concerns and work to resolve them efficiently and effectively.
- Follow up on customer inquiries and ensure resolution of customer issues.
- Update customers on the status of their orders/service requests.
- Coordinate with other departments when necessary to resolve customer issues.
Requirements:
- High school diploma or equivalent.
- Exceptional customer service skills.
- Professional phone etiquette.
- Excellent verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Proven history of exceptional organizational skills and attention to detail.
- Strong problem-solving skills.
- Ability to work independently as well as part of a team.
- Knowledge of Google Workspace (Google Doc, Google Sheets, Gmail).
- CMS experience preferred.
The estimated salary for this position is $50,000 - $65,000 per year, depending on experience and qualifications. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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