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IT Support Specialist

2 months ago

Nashville, Tennessee, United States BGSF Full time

We are currently looking for a Desktop Support Technician for a contract-to-hire opportunity with BGSF.

The Desktop Support Technician plays a crucial role in delivering technical assistance and maintenance for internal computer systems, desktops, and associated peripherals. This position is essential for ensuring the effective operation of hardware and equipment through the installation, diagnosis, repair, and upgrading of systems as necessary. The technician will also address and resolve technical challenges promptly, provide training and support to end-users, and may be tasked with various project-related assignments. Additional responsibilities will be undertaken as needed to support the IT department.

Key Responsibilities:

  • Install, configure, and maintain computer hardware, software, and peripherals.
  • Diagnose and resolve technical issues related to desktops and other hardware.
  • Perform routine maintenance and upgrades on systems to ensure optimal performance.
  • Troubleshoot and resolve issues in a timely and accurate manner.
  • Provide end-user training and support on hardware and software.
  • Assist with IT projects and other tasks as assigned by the IT Manager.

Qualifications:

  • Proven experience in desktop support or a similar role.
  • Strong knowledge of computer hardware, software, and operating systems.
  • Experience with Windows 10-11, SCCM, and Microsoft Intune is preferred.
  • Experience with computer imaging.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to work independently and manage multiple tasks.
  • Strong communication skills for end-user interaction and training.