Camera Lens Repair Technician
3 days ago
Canon USA in Costa Mesa, CA is seeking a skilled Camera Lens Repair Technician to join their team at the Canon Factory Service Center. As a key member of the team, you will be responsible for performing on-site or in-house repair of imaging products, including Mirrorless cameras, Digital SLR Cameras, Lenses, Flash, Binoculars, Powershots, EF and RF lenses, Speedlite Flash, and more.
Key Responsibilities:
- Perform in-house servicing and repair of company products, including general maintenance tasks, troubleshooting, and repair of DSLR Cameras, Lenses, and Flash systems.
- Provide technical support to customers on operational or maintenance aspects of system equipment.
- Diagnose mechanical, hardware, software, and systems failures using established procedures.
- Prepare reports for analysis of product failure trends and serviceability issues.
- Work on assignments that are routine in nature, but require attention to detail and judgment based on established procedures and guidelines.
- Service and repair designated equipment to Canon standards and specifications to provide efficient and responsive service to customers.
- Generate service revenue by repairing designated equipment.
- Maintain all technical information and Canon property assigned.
- Prepare reports and other data for the department to ensure accurate information and record-keeping.
- Communicate with supervisors and other departments as necessary regarding the solution of technical and/or customer service-related problem areas.
- Perform high-demand repair volume to support departmental goals of Turn Around Time.
- Conduct product rework/modifications/new product inspection.
We are looking for a highly skilled and detail-oriented individual with a strong background in electromechanical equipment repair. The ideal candidate will have:
- Typically requires general education and/or vocational training but little to no experience.
- Ability to demonstrate fundamental knowledge of electromechanical equipment.
- Ability to demonstrate mechanical aptitude and use of electrical meter and hand tools to perform repairs.
- Electronic device repair experience is required.
- Must be able to lift a minimum of 15lbs. in camera/lens/case weight.
- Minimum six months inspecting, testing, grading, repairing, or refurbishing experience of electro-mechanical equipment (i.e. office equipment).
- Working knowledge of computer platforms, general application software, and networking environments.
- Experience with photography and/or cinematography is a plus.
- Capable of accessing technical websites (i.e. E-Support platform).
- Demonstrates ability to work in a collaborative work team environment.
- Demonstrates a positive internal and external work attitude.
- Demonstrates good customer service skills and abilities.
- Work on obtaining Canon Product Servicing Certifications.
The company will not pursue or support visa sponsorship for this position.
In accordance with applicable law, we are providing the anticipated starting hourly rate for this role: $25.49
About Canon U.S.A., Inc.Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.
We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All applicants must reside in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Costa Mesa, California, United States Canon USA & Affiliates Full time{"title": "Camera Customer Relations Representative I", "description": "About the RoleCanon USA is seeking a skilled professional to work out of our Costa Mesa, CA factory service center. As a Camera Customer Relations Representative I, you will be responsible for repair estimation data entry, minimal reporting, and face-to-face communication with customers....
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