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Camera Customer Relations Representative I
2 months ago
Canon USA is seeking a skilled Camera Customer Relations Representative I to work out of our Costa Mesa, CA factory service center. As a key member of our team, you will be responsible for providing exceptional customer service and support for our customers.
Key Responsibilities- Create repair estimates and process repair orders with accuracy and efficiency.
- Provide telephone assistance to internal and external customers regarding repairs, repair status inquiries, equipment operation, and complaints.
- Process repair data into our database and arrange for shipping of completed repairs via USPS and FedEx.
- Tend to Canon Professional Service members in the Customer Experience Center at the service counter and CPS Lounge.
- Deliver completed repairs to customers picking them up from our walk-in service facility.
- Investigate escalations, inquiries, and complaints, and respond/resolve accordingly.
- Provide front counter support for the Burbank Professional Technology and Support Center as required.
- Provide shipping and receiving support in the warehouse.
- Assist with parts inventory and parts delivery to technicians.
- Typically requires General Education or vocational training plus minimum months of customer service and/or retail experience.
- Excellent organizational, analytical, and clear written and verbal communication skills.
- BASIC to intermediate experience with digital photographic equipment and associated processes desirable.
- Experience with camera, photography, and/or cinematography is preferable.
- The applicant must demonstrate the ability to work well with a team and manage multiple assignments in a fast-paced environment.
- Knowledge in software applications associated with photography is a plus.
- BASIC to intermediate knowledge of the Windows environment, MS Word, and Excel.
- Must be able to lift between 30 to 40 pounds.
Canon USA, Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc., has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. We are dedicated to our Kyosei philosophy of social and environmental responsibility.
What We Offer- Competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
- A comprehensive list of what we have to offer is available at https://www.canon.com/careers.
We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All applicants must reside in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
