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Customer Support Representative

2 months ago

Carlsbad, United States Best Buy Full time

Customer Service Specialist Position Overview

This role is essential in delivering a swift, friendly, and precise service for all customer transactions at Pacific Sales. The Customer Service Specialist is tasked with ensuring a superior customer experience while accurately managing transactions that encompass new orders, returns, exchanges, and following established sales protocols.

Key Responsibilities:

  1. Efficiently process customer transactions including new orders, returns, and exchanges.
  2. Adhere to sales procedures to provide customers with comprehensive solutions, including accessories and service contracts.
  3. Assist Sales Specialists by following up with customers, coordinating deliveries, and reconciling purchase orders.
  4. Handle incoming inquiries and prepare necessary shipping documentation.
  5. Conduct report reconciliations and manage daily financial entries.
  6. Maintain an organized Customer Service workspace, addressing any organizational challenges.
  7. Support inventory management processes, including receiving and shipping products, as well as customer pickups.

Basic Qualifications:

  • High School Diploma or equivalent.
  • Minimum of 1 year experience in customer service or retail sales.

Preferred Qualifications:

  • Associate degree or higher in Business Management or a related field.