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District Manager

2 months ago

Miami Florida, United States Public Storage Full time
Job Description

Lead an Engaged Team:

  • Recruit, motivate and retain a dedicated team of customer-facing customer service representatives.
  • Drive your team with effective communication and provide coaching on customer service and sales strategies.

Brand Ambassador & Operational Excellence:

  • Manage physical assets, including repair and maintenance systems and processes, vendor management, and cleaning standards.
  • Oversee delinquent tenant processes, including auctions, by coaching your team to reduce delinquency rates and improve customer retention.
  • Conduct monthly property audits and ensure operational standards and safety compliance are met.

Deliver Outstanding Customer Service:

  • Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance, and vendor management.
  • Address customer inquiries and concerns promptly in a professional manner.

Grow and Maintain a Robust Business:

  • Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
  • Communicate effectively with customers, colleagues, and team members.

Benefits:

  • $116,000 first-year annual total compensation award opportunity, including base, guaranteed bonus (paid quarterly), and restricted stock units.
  • Second-year bonus potential increase to $20,000 performance-based bonus.
  • Participation in company stock program with dividends paid quarterly.
  • Internal promotional and career opportunities throughout the United States.
  • Extensive training and coaching plans – we want you to succeed.
  • Comprehensive group healthcare programs.
  • 401(k) with generous employer match.
  • Paid time off.
  • Monday through Friday work schedule.