Network Support Technician

1 day ago


Naperville, Illinois, United States Starcom consulting limited Full time

Job Summary

We are seeking an experienced Network Support Technician to join our team at Starcom Consulting Limited. As a Network Support Technician, you will be responsible for providing technical support and expertise on desktop technologies, networking, and cloud-based solutions to our clients in the Chicago area.

Salary: $60,000 - $75,000 per year, depending on experience.

Key Responsibilities

Your key responsibilities will include:

  • Providing Tier 1-2 technical support to our clients, both on-site and remotely.
  • Acting as a liaison between users and remote Tier 2-3 team members, assisting with service delivery, projects, and requests.
  • Developing and maintaining technical expertise on desktop technologies, peripherals, networking, and cloud-based solutions.
  • Supporting and implementing Wi-Fi access points and Ubiquiti, other network infrastructure, WAN, LAN, and Firewalls (e.g., SonicWall).
  • Evaluating, recommending, and executing new technologies to ensure optimal desktop infrastructure and network performance.
  • Performing preventive and proactive maintenance and support as needed.

Requirements

To be successful in this role, you will need:

  • An Associate degree or equivalent experience.
  • Working knowledge of IT and hands-on experience with networking, desktop technologies, and troubleshooting.
  • Hybrid on-site with major MSP clients in the Chicago area, but occasional travel to other client sites may be required.

Desired Skills

Prior experience with Network+, Security+, ITIL, Microsoft certifications is a plus. You should also have working knowledge of ConnectWise ticketing system, Labtech, Bomgar, Ubiquiti, SonicWall, VOIP, Mobile Device Management (MDM), and technical documentation. Strong customer service and client management skills are essential, as well as strong written, verbal, and interpersonal skills.



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