Desktop Support Engineer

6 days ago


Naperville, Illinois, United States FIT Technologies Full time

**Job Summary**

We are seeking a highly skilled Technical Support Services Technician to join our team at FIT Technologies. As a key member of our support staff, you will provide technical assistance and support to our clients, ensuring their systems are running smoothly and efficiently.

Estimated Salary: $60,000 - $80,000 per year, depending on experience.

About the Role:

The successful candidate will have excellent communication skills, both written and verbal, and be able to relay technical information to clients with varying levels of technical knowledge. You will be responsible for troubleshooting, diagnosing, and resolving complex technical issues, as well as developing and maintaining relationships with clients and other team members.

Key Responsibilities:

  • Provide technical support via phone, email, and in-person visits
  • Troubleshoot and resolve hardware and software issues
  • Install, configure, and maintain desktop hardware, network equipment, and PC peripherals
  • Develop and maintain relationships with clients and other team members

Requirements:

  • Bachelor's degree in Computer Science or related field
  • 2+ years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • A+, Network+, MTA, MCSA certifications are desirable

Benefits:

  • Competitive salary and bonus structure
  • Comprehensive benefits package, including health, dental, and vision insurance
  • Paid time off and holidays
  • 401(k) with company match

About FIT Technologies:

FIT Technologies is an employee-owned company with 160+ staff members supporting clients throughout Ohio and across the country. We offer a comprehensive benefits package and opportunities for professional growth and development.



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